Appraiser Success Specialist

Date

October 29, 2024

Work Status

Full time role

Reporting To

Team Lead, Appraiser Success Team

Department 

Success Team

Location

Remote - Alberta or British Columbia

Hours Worked

35 hours per week, Schedule 12pm-8pm (EST) with some flexibility for weekend or public holidays  

Career Stream & Level

L1

Salary Band Grade

$42,750, $47,250, $54,000 

About RPS Real Property Solutions

At RPS we thrive on finding incredibly smart homes and neighborhood real estate intelligence and insights for our customers to help add value to the home journey. We find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who share an ‘In It Together’, ‘Thinking Differently’, ‘Caring Wholeheartedly’, and ‘Moving Forward’ mentality, and always push our people to explore possibilities.

Value & Overview of the Role

 The objective of this role is to set up our Appraisers and Clients for success. You will achieve this through proactive order management, designed to reduce turnaround time, reduce unnecessary client incoming calls, and enhance our Appraiser and Client experience. As an Appraiser Success Specialist, you are driven by collective success and are naturally personable, professional, and collaborative. You will work closely and build effective relationships with our Appraisal Firms and Appraisers to minimize the delays and expedite in-progress appraisal orders. 

Accountabilities 

• Proactively managing the lifecycle of in-progress orders by working closely with Appraisal firms and Appraisers on: 
• Ensuring that Appraisers are setting up appointments and delivering the report back within established service level agreements 
• Obtaining all the necessary information Appraisers require to complete the order
• Adding detailed portal notes on steps taken to expedite the order and keep clients informed 
• Developing and maintaining strong relationships with Appraisal firms and Appraisers, building RPS as a trusted brand
• Completing the necessary amount of outbound calls to appraisers and lenders to obtain required information and documents 
• Always looking for opportunities to improve processes 
• Utilizing all available tools to do the work
• Participating in any other Success Team supporting activities 

Work Experience / Skills & Knowledge

• Customer Obsessed – understand our appraisers and clients, anticipate and strive to exceed the customers’ expectations 
• Interpersonal Skills – have the ability to develop and maintain positive relationships and facilitate constructive interactions 
•  Active listening skills 
• Team Player - collaborate across the Success Teams 
• Critical thinker – determine client needs and the best course of action and think differently to creatively resolve challenges 
• Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel) 

Education

• High School or College or University; minimum of 1 – 3 years customer service experience in a call centre environment an asset