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Appraiser Success Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

1-3 years customer service experience, Knowledge of Microsoft Office Suite.

Key responsabilities:

Manage in-progress orders with Appraisal firms
Develop strong relationships with Appraisers

RPS Real Property Solutions https://www.rpsrealsolutions.com/

51 - 200 Employees

See more RPS Real Property Solutions offers

Job description

Date	October 29, 2024
Work Status	Full time role
Reporting To	Team Lead, Appraiser Success Team
Department	Success Team
Location	Remote - Alberta or British Columbia
Hours Worked	35 hours per week, Schedule 12pm-8pm (EST) with some flexibility for weekend or public holidays
Career Stream & Level	L1
Salary Band Grade	$42,750, $47,250, $54,000
About RPS Real Property Solutions	At RPS we thrive on finding incredibly smart homes and neighborhood real estate intelligence and insights for our customers to help add value to the home journey. We find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who share an ‘In It Together’, ‘Thinking Differently’, ‘Caring Wholeheartedly’, and ‘Moving Forward’ mentality, and always push our people to explore possibilities.
Value & Overview of the Role	The objective of this role is to set up our Appraisers and Clients for success. You will achieve this through proactive order management, designed to reduce turnaround time, reduce unnecessary client incoming calls, and enhance our Appraiser and Client experience. As an Appraiser Success Specialist, you are driven by collective success and are naturally personable, professional, and collaborative. You will work closely and build effective relationships with our Appraisal Firms and Appraisers to minimize the delays and expedite in-progress appraisal orders.
Accountabilities	Proactively managing the lifecycle of in-progress orders by working closely with Appraisal firms and Appraisers on: Ensuring that Appraisers are setting up appointments and delivering the report back within established service level agreements Obtaining all the necessary information Appraisers require to complete the order Adding detailed portal notes on steps taken to expedite the order and keep clients informed Developing and maintaining strong relationships with Appraisal firms and Appraisers, building RPS as a trusted brand Completing the necessary amount of outbound calls to appraisers and lenders to obtain required information and documents Always looking for opportunities to improve processes Utilizing all available tools to do the work Participating in any other Success Team supporting activities
Work Experience / Skills & Knowledge	Customer Obsessed – understand our appraisers and clients, anticipate and strive to exceed the customers’ expectations Interpersonal Skills – have the ability to develop and maintain positive relationships and facilitate constructive interactions Active listening skills Team Player - collaborate across the Success Teams Critical thinker – determine client needs and the best course of action and think differently to creatively resolve challenges Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel)
Education	High School or College or University; minimum of 1 – 3 years customer service experience in a call centre environment an asset

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodations for job applicants with disabilities are available upon request during the recruitment process.