Job Description
Job Title
Executive Operations SME
Department
Service Operations
Position Type
Full-Time
Job Location
Bengaluru
Shift Timings
24*7 Shifts
Work Mode
Hybrid
Industry Type
Telecom
Travel Required
-
Why Us?
TOMIA is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. TOMIA creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.
Collaboration and Innovation are at TOMIA’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:
- Open collaboration
- Driving innovation
- Customer commitment
- Growth mindset
- Deliver results
A Day in the Life of Executive Operations SME
The role will analyze and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.
So, how are we going to keep you busy?
Handling the customer request via Ticketing system or Email.
Monitor the Organization Infrastructure and Applications via Monitoring Tools and Emails.
First level support to the customer request and acknowledge the request.
Escalate the alarms and issues on time to the next level.
Report generation and updating to the stake holders of the organization.
What will make you eligible for this role?
Bachelor of Engineering (Electronics or computer engineer)
Experience, that will be an advantage:
0-3 years of relevant experience in Telecom/IT industry.
What will make you the best-fit for this role?
⮚ Linux – Basic/Intermediate Level (CLI)
⮚SQL – Basic/Intermediate Level
⮚Knowledge of Database– MSSQL
⮚0–1-year experience as a Tier 1 support engineer
⮚Basic Operating system, MS Office Application knowledge.
Limitation and Disclaimer:
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.
In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
