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Customer Support Engineer

Remote: 
Full Remote
Contract: 
Fixed term
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

5-6 years of experience, Proficient in Zendesk.

Key responsabilities:

  • Handle and manage user support tickets
  • Communicate effectively with end users
  • Reproduce bugs and manage their resolution
  • Prioritize tasks using ADO and Backlog
  • Identify trends in support requests
CloudRay logo
CloudRay Human Resources, Staffing & Recruiting SME https://www.cloudrayinc.com/
51 - 200 Employees
About CloudRay
With over 25 years of expertise, CloudRay is a trailblazer in IT Consulting, IT Staffing, and Industrial Staffing solutions. Our founder's profound industry knowledge forms the cornerstone of our success across these three domains. In IT development, we excel in Software Application Design, Architecture and Integration, Software Sourcing, and Project Management, setting a global standard for consultant-provided software solutions. Complementing our top-tier services, CloudRay proudly offers Professional consulting in Infrastructure Management, SAP Data Management, Information Management Systems, and Custom Application Development, Support, and Maintenance. Specializing in versatile Industrial Staffing, we cater to roles ranging from assembly line workers to warehouse associates, prioritizing excellence in the dynamic industrial landscape. Serving several clients and industry leaders in Healthcare, Oil & Gas, Hospitals, Pharmaceuticals, our onshore/offshore global service model ensures unparalleled service accessibility, adapting to clients' individual needs with exceptional availability matching the quality of our service.
See more CloudRay offers

Job description

Role: User Support & Ops
Exp: 5-6 Years
Location: Remote

Skill Set: Customer Support - Zendesk, Tools/Scripts for User Support

Requirement:
Process handling tickets - communication with end users,being able to reproduce bugs,manage resolution of bugs - Zendesk knowledge; ADO and Backlog prioritizing; Surfacing this information and identifying the trends

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ADO.NET (Programming Language)User AssistanceProcess ControlCustomer SupportBug Tracking And ManagementZendeskBacklogs

Other Skills

  • Communication
Are you interested?

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