Sr. Technical Writer

DNAnexus is a leading provider of secure, scalable, and intuitive biomedical data analysis software and bioinformatics applications for the life sciences and healthcare communities. The company actively manages and supports more than 80 petabytes of complex genomic, multi-omic, and clinical datasets on behalf of a growing network of collaborations with large-scale biobanks, as well as leading pharmaceutical, clinical diagnostic, academic research, and government organizations. Over 40,000 scientists across 48 countries are now using the highly collaborative, cloud-based, end-to-end platform to gain data-driven insights that can advance scientific discovery, accelerate precision medicine, and improve patient care.

Position Overview:

Are you passionate about creating truly engaging and easy to use technical documentation? If so, we are looking for a Senior Technical Writer to join our team. This person will focus on designing, developing and editing, publishing technical content.

This role requires someone who enjoys documenting and writing technical material in a user friendly way to make it easy for a user to understand how to use the platform with a strong understanding of each user persona, their needs, their technical expertise to design material for the user persona. This person will also be responsible for developing content that helps internal stakeholders better understand the feature -its use, its value and how customers will use this feature. 

RESPONSIBILITIES:

• Create online guides, reference docs, and tutorials for technical audiences (, Bioinformaticians, Data Scientists, API Developers, Physician, Non Technical User, SQL engineers, application developers, etc).

• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.

• Work with release engineers and dev ops to deliver weekly product updates and documentation.

• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:

  • Contributing to Knowledge Base articles and Community questions.

  • Authoring and editing technical blog posts.

  • Developing training materials, implementation guides, migration guides, best practices, and FAQs.

REQUIRED SKILLS/ EXPERIENCE:

• 10+ years creating technical product documentation from scratch, as well as from specs.

• Strong technical understanding of platforms like  Snowflake, AWS, Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with Data platform terminology.

• Experience with one or both of the following:

  • Exposure to using and documenting any of the following security and governance technologies:

    • Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)

    • Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)

    • Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)

    • Privacy-enhancing technologies like differential privacy

    • Data clean rooms

  • Expose to using and documenting any of the following data engineering and data storage technologies:

    • ETL/ELT and BI.

    • Data lakes, Apache Iceberg, cloud storage.

    • Data pipelines (Kafka, streaming).
       

• Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).

• In-depth knowledge of the content development lifecycle, including:

  • Identifying and understanding the information needs of the audience.

  • Gathering information, interviewing SMEs, and conducting research.

  • Authoring, publishing, and managing online/web content.

Required Skills & Competencies:

• Cross-Functional Collaboration: Ability to work effectively across functions, ensuring that product marketing strategies are aligned with overall business objectives.

• User Empathy Mindset: Deep understanding of the user and the ability to translate the feature to the users met needs and how to use the feature

• Customer-Centric Approach: Strong ability to translate customer needs into effective learning tools

• Communication Skills: Excellent written and oral communication skills, with the ability to clearly define and articulate feature use messaging to various stakeholders through writing.

Education & Experience:

• Experience: 7-10 years of experience in documentation creation, case study writing, with a focus on healthcare, biotechnology, or a related field. 

• Agile Methodology: Experience working with teams using Agile methodologies, with a demonstrated ability to foster a collaborative and matrixed team environment.

• Regulatory Knowledge: Familiarity with regulatory environments in global markets and the ability to navigate complex compliance requirements.

• Project Management: Strong project management skills to ensure all documentation needs are scheduled and being executed upon.

Travel Requirements:

• None

Headquartered in Mountain View, California, with over 220 team members across the United States and Europe, DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone, and trusted by hundreds of the world's biomedical leaders,  the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs.   If you are interested in joining our team, please apply today!