Offer summary
Qualifications:
2-4 years experience in operations or similar role, preferable in 24/7 or menu transcription, Experience leading a team of at least 15+ members, interest in fast-paced environment, Native/bilingual English and German proficiency, proactive, curious, driven.
Key responsabilities:
- Ensure daily/weekly/monthly output targets are met on time and accurately
- Use company's tools for data tasks, attend meetings to develop training materials
- Communicate effectively with team members, identify and solve problems timely
- Oversee team adherence to client SLAs, drive efficiency and quality
- Facilitate scaling the team to meet new output targets