CAR Rental - Customer Service Agent:
Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher is preferred
Native/Fluent in German or Dutch
Good level of English - min B1 (training might be in ENG);
Good Problem-Solving Skills;
Strong troubleshooting skills;
Familiar with Technology;
Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);
Previous experience in any customer facing role.
Hospitality or Car Rental experience is preferable
Passionate about customers
Transcard
DXC Technology
Savior Artigos Texteis Lda
Cadrex Manufacturing Solutions
Savior Artigos Texteis Lda