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Friendly Call Agent Pay-To-Perform

extra holidays - extra parental leave

Remote:

Full Remote

Work from:

Kenya

Offer summary

Qualifications:

Must have excellent verbal communication skills., Reliable internet connection and functioning laptop needed., Previous call center or customer service experience a plus..

Key responsabilities:

Make calls as per script for clients.
Document call outcomes and maintain call rate.
Maintain a quiet work environment and follow schedule.
Participate in ongoing training to enhance skills.

Sauti Contact Center Consumer Services SME https://sauti.cc

11 - 50 Employees

See more Sauti Contact Center offers

Job description

Job Summary

We are seeking dedicated Call Agents to join our team. As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule.

Key Responsibilities

- Maintain a schedule while working remotely

- Make calls to candidates using a provided script.

- Obtain the intended result based on assigned project.

- Document each call and its outcome in the system.

- Maintain a minimum call rate of 25 calls per hour.

- Work in a quiet, distraction-free environment.

- Perform an internet speed test before starting work and report the speed.

- Ensure continuity of work despite power outages by making necessary arrangements.

- Use a noise-canceling headset for clear communication.

- Keep laptops/computers updated and secure.

- Communicate any issues with work or systems to the reporting manager.

- Participate in ongoing training to improve skills.

Qualifications

- Excellent verbal communication skills.

- Reliable internet connection and a functioning laptop.

- Ability to work in a quiet, distraction-free environment.

- Must adhere to the agreed-upon schedule and be punctual.

- Previous experience in a call center or customer service role is a plus.

- Ability to handle power outages and maintain productivity.

- Self-motivated and able to work independently.

Requirements

Equipment:

- Reliable internet connection.

- Functioning laptop.

- Noise-canceling headset.

Environment:

- Quiet, distraction-free work area.

- Ability to handle power outages and maintain productivity.

Skills:

- Excellent verbal communication skills.

- Strong organizational and documentation skills.

- Self-motivated and able to work independently.

Benefits

Benefits

Flexibility: Work from the comfort of your home, allowing for a better work-life balance.
Skill Development: Participate in ongoing training to enhance your communication and customer service skills.
Performance-Based Pay: Earn based on your performance.
Career Growth: Gain valuable experience in a fast-paced call center environment, which can open doors to future career opportunities.
Supportive Environment: Work with a dedicated team and receive support from experienced managers.
Convenience: No commuting required, saving you time and travel expenses.
Technology Exposure: Gain hands-on experience with advanced call center technology and systems.