Offer summary

Qualifications:

ITIL background or training, Deep knowledge of the OPC product, Knowledge of ServiceNow beneficial, Strong presentation skills and ability to work with end users..

Key responsibilities:

Receive and manage support tickets in ServiceNow

Conduct assessments and investigations while keeping clients informed

Liaise with end users via MS Teams to understand their issues

Support testing for upgrades and contribute to continual service improvement.

Job description

Location: PAN INDIA

Skills Required:

ITIL background or training
Deep knowledge of the OPC product
Knowledge of ServiceNow beneficial
Very comfortable presenting to the client, or attending client meetings
Works well with end users
Understands OPC business processes
Team player
Job Description: We have an urgent need, due to a client escalation, to recruit an OPC support engineer. Happy to consider part-time or full-time, and any location. They will work independently but be part of a small Primavera/OPC support team, and a larger wide support team. The role will receive tickets in ServiceNow, and do assessments and investigation, all whilst keeping the client informed and updated. Possible use of MS Teams to be able to liaise with end users and understand their issues. Additional responsibilities may include testing support for upgrades, impacting releases, considering risks, issues, continual service improvement and internal team KT and training. The candidate will have a close working relationship with SDMs who are responsible for the overall service.

Required profile