SCCM Consultant

Job Title: SCCM Consultant

Location: Chennai/Bengaluru

Type of Employment: Full Time

Experience: 7+ Years

Notice Period: Immediate

Responsibilities:

SCCM Experience:

• Relevant experience of 7+ years.
• Communicate and interact effectively with lead engineers and architects on the customer end (ANZ region).
• Hands-on ability to understand, design, set up, and roll out the Microsoft SCCM Platform.
• Administer and configure the SCCM Platform as per design.
• Carry out updates to the SCCM platform as required, utilizing patches and new builds to maintain security and usability.
• Support multiple geographies across time zones (primarily ANZ region) until deployments stabilize.
• Coordinate with business teams for required downtime of key business systems to schedule patching and upgrades utilizing the SCCM platform.
• Monitor and take preventative actions (e.g., maintain configuration baselines and prevent configuration drift).
• Integrate, deploy, maintain, and support SCCM infrastructure.
• Collaborate with existing team members.
• Deploy SCCM solutions to meet the requirements of Core Business and other teams' needs.
• Work with operational teams to share best practices, troubleshoot, and collect feedback on processes, procedures, tools, and requirements for future developments.
• Integrate, maintain, and support (as 3rd level) current SCCM architecture according to Change Management procedures.
• Manage the SCCM life cycle.
• Participate in the deployment of SCCM solutions through knowledge transfer and conference calls.
• Handle incidents and service requests as per agreed service levels.
• Troubleshoot Windows servers, file servers, print servers, and domain controllers on Windows 2008 R2 and 2008 OS problems.
• Strong Windows Server level admin knowledge including server-level hardware and Windows Clustering.

Key Technical Requirements:

• Depth understanding of Inventory Management, Patch Management, Software Deployment, Software Metering, etc.
• Ability to analyze error logs and perform Root Cause Analysis (RCA).
• Ability to provide fixes (not workarounds) for each error.
• Ability to differentiate if a client error can be fixed by a technical fix or a process change.
• Participation in L3 discussions with relevant teams.
• Exposure to WS 2012, AD, SCO, and PowerShell.

Specialization:

• 7+ years of experience in SCCM 2012 and above in Implementation and Administration.
• Experience in SCCM Migration projects (at least 2-3 projects).
• Sound technical knowledge of SCCM 2007/2012 Administration.
• Sound technical knowledge of Win2008/2012 Server Administration.
• Good troubleshooting skills.
• Result-oriented and takes ownership of issues until resolution.
• Willingness to work extended hours when required.
• Excellent English communication skills (both verbal and written).
• Process-oriented and adaptable to process changes in operations.
• Clarity on the priority of issues/problems.
• Sensitivity to SLAs/metrics.
• Ability to coordinate work with minimal supervision.
• Understanding of reporting requirements and ability to prepare and send reports on time.
• Team player with good time management and multitasking skills.

Academic and Certifications:

• Engineering graduate or Diploma/MCA/BCA.
• MCSE certification is essential.