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IT Helpdesk Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Good knowledge of Windows OS, AD, Office 365, 2-3 years of relevant working experience.

Key responsabilities:

  • Provide on-site and/or remote technical assistance to end-users
  • Deployment, maintenance, upgrading and support of client computer systems
Adventus logo
Adventus Information Technology & Services SME https://www.adventus.com/
201 - 500 Employees
About Adventus
Leader in ICT Solutions and Services Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps organizations bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services. We believe strongly that the winners in a globalized and ultra-competitive marketplace of today are defined by how they are able to effectively leverage technology to create competitive advantages and introduce business innovations. Our strong network of technology partners, excellent domain expertise and differentiated value propositions create enormous values for organizations that far exceed their expectations.
See more Adventus offers

Job description

Job Description:

Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
IT asset management and other adhoc duties as assigned
Knowledge of ITSM or ITIL will be an added advantage

Job Requirements:

Good knowledge of Windows OS, AD, Office 365
2-3 years of relevant working experience, preferably from SI environment
Strong problem solving skills and positive attitude
Good coordination and communication skills with internal and external customers
Able to work independently with minimum supervision
Excellent customer management skills
Entry level candidates are welcomed to apply

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Office 365IT Service ManagementCustomer Relationship ManagementTraining CoordinationActive DirectoryPositive PsychologyIT Asset ManagementInformation Technology Infrastructure Library

Other Skills

  • Problem Solving
  • Communication
  • Microsoft Windows
Are you interested?

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