Account Manager

Who We Are 

We’re growing! On Purpose Media is a leading digital marketing agency headquartered in Canada, serving the home services industry. With a growing portfolio of clients throughout North America, we need the right individuals to help continue our growth. We specialize in, you guessed it, websites!; but we also handle Search Engine Optimization, manage Google ad campaigns, and even a little bit of social media management. 

Our greatest strength is becoming our client's partners in their success in growing their businesses. Relationships are everything to us, and that starts with our team first. We are a group of talented thinkers, dreamers, and doers who move the industry forward and provide our clients with impeccable service.​ 

Within our walls, you will find a one-of-a-kind culture that empowers the industry’s brightest individuals to do their best work, a culture where each individual is encouraged to further develop their professional goals.​ At OPM, the journey is just as important as the destination all the while staying true to our core values and overarching purpose.

The Role

As a Client Success Specialist (our fancy name for an Account Manager), you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

Responsibilities Can Include: 

• Retention of client accounts through review of campaign setup, active campaign management, and execution of consistent customer service.
• Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics.
• Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media.
• Use applied knowledge, available evidence, logical means, and processes to investigate and resolve problems with a high degree of accuracy.
• Rapport building and fostering of relationships with clients through timely follow-up and communication in order to increase retention of accounts.
• Skilled in providing simplified explanations of complex or complicated concepts.
• Delivery of education to clients on campaign performance and return on investment received.
• Overall project management of name accounts to ensure overall client satisfaction.

Knowledge and Skill Requirements:

• Career-driven, self-motivated, and focused on growing within a high-performing agency by bringing new ideas and strategies to the table.
• Impeccable organizational skills with strong attention to detail.
• Ability to prioritize tasks in a fast-paced environment in order to meet deadlines.
• Superior time management skills working with a high degree of independence, utilizing tact and good judgment in the communication and processing of information to support the Clients goals
• Flexible and willing to adapt to change.
• Ability to work independently with little supervision and also as a member of a team.
• Minimum of 3 years of progressive customer service experience along with a minimum of 2 years of Digital Marketing experience.
• Experience and high level of proficiency using a variety of software packages, including all elements within Google Workspace.
• Excellent oral and written English communication skills.
• Excellent customer service skills to respond to inquiries from a variety of internal and external stakeholders and from individuals of diverse backgrounds.
• Familiarity with ClickUp is a bonus.

Benefits:

• WFH
• Flexible schedule
• Paid time off
• Sick days
• Competitive Salary

Does this sound like something that would interest you? If so, we want your application! Head on over to our application portal and follow the steps: recruiting.onpurposemedia.ca/css-application