Entobase is an AI-powered FinTech which enables users to instantly access personalized loan offers from 100+ lenders. We also enable any business to embed (for free) our lending solutions and provide its customers with instant access to a wide range of loan offers.
We are looking for an Account Manager to join our team. This position is fully remote.
Responsibilities:
- Customer Support: Provide exceptional customer service through various digital channels, such as email, chat, or phone, to assist customers with inquiries, account issues, and transactions.
- Account Assistance: Help customers with various account-related tasks, including opening new accounts, processing account updates, and resolving login or access issues.
- Transaction Support: Assist customers in conducting transactions, including fund transfers, bill payments, and mobile check deposits. Ensure accuracy and security in all transactions.
- Product Knowledge: Develop in-depth knowledge of the digital bank’s products and services, and educate customers on using online banking tools and features effectively.
- Problem Resolution: Investigate and resolve customer complaints, disputes, or issues promptly. Escalate complex problems to the appropriate department if necessary.
- Data Entry: Accurately input customer data and transaction information into the bank’s system, maintaining confidentiality and privacy standards.
- Feedback Collection: Gather customer feedback and suggestions to identify areas for improvement in service quality and digital products.
- Customer Engagement: Proactively engage with customers to inform them about new products, promotions, and other services that may benefit them
Requirements:
- Customer Service Skills: Strong communication skills, both written and verbal, are essential. The ability to empathize with customers and provide effective solutions is crucial.
- Digital Literacy: Proficiency in using digital tools and online banking platforms is a must. Knowledge of online and mobile banking applications is highly beneficial.
- Problem-Solving Skills: The ability to analyze customer issues and find solutions quickly is important. Strong critical thinking and decision-making skills are valuable.
- Regulatory Awareness: Knowledge of banking and financial regulations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements, is often required.
- Attention to Detail: Accurate data entry is vital to ensure the integrity of customer accounts and transactions.
- Patience and Resilience: Dealing with frustrated or upset customers requires patience and the ability to maintain composure in challenging situations.
- Adaptability: The digital banking industry is continually evolving, so CSRs should be open to learning and adapting to new technologies and processes.
- Teamwork: Collaboration with colleagues in other departments, such as compliance, is often necessary to resolve complex issues.
Benefits:
- Competitive salary package, plus annual bonuses according to performance results;
- Accelerate your career growth by joining a fast growing FinTech;
- Smartphone, Mac/Windows laptop and corporate card;
- Monthly budget, fitness memberships and other perks;
- 26 vacation days per year, with an additional day for each year of service – up to 30 days;
- A high degree of collaboration and autonomy while working within an international environment with access to cutting edge technologies;
- A variety of office hot and cold drinks, snacks, complimentary lunch (in case you want to stop by our offices).
Do you think there’s a match? Apply now for this position.
At Entobase, we are committed to nurturing an inclusive and open-minded environment. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are proud to be an equal opportunity workplace where everyone should feel respected, valued and supported. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity.
Entobase | AI-powered lending.
You can use Entobase to get free loan offers here.
