Customer Delivery Partner

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

About NCR Corporation
 

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Position Summary

As the single point of contact between the supply chain and Customer Project Manager, the Delivery Coordinator maintains proactive communication and interaction with Customer Project Managers and the Supply Chain personnel regarding order status in cases where an Implementation Coordinator is not assigned. He/she contacts the appropriate employees directly on any matters regarding queries, problems, change decisions, or required information. He/she is responsible for all the day-to-day activities within order management.

This individual would be self-motivated without supervision, with great attention to detail, and willing to go above and beyond what is asked.

Key Areas of Responsibility

• Executes Order Change activities in ERP.

• Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery.

• Restructure orders to generate staging configurations on orders that require staging.

• Ensure Promise Dates are maintained to meet Customer’s expectations.

• Interfaces with the Buyer to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order.

• Monitors inventory levels to assure material will be available and aligned properly to meet customer delivery requirements.

• Reviews excess inventory for rework and product substitution.

• Provide updates to management on potential risks or issues.

Core Competencies

• Must have the ability to listen, to be clear and ensure you’re understood.  That information flows with the right messaging, at the right time with technical and non-technical partners

• Lead rather than just manage. That means providing a vision and a roadmap for success and serving and empowering your team to get the projects completed successfully

• Effective team collaboration and drive team excellence; doing the right thing always and making good sound decisions

• Effective personal management and organization, someone who doesn’t get caught up on the lower importance and sticks to focusing the best part of your time on the critical few.

• Results-oriented; set and meet/exceed objectives.  Must always be steps ahead, knows what’s next and what success looks like.  Sets up realistic schedules and then manages the resources to keep on track.

• Risk management: adaptive/predictive problem-solving and being able weigh the pros and cons of solutions to problems to choose the right way forward.

Basic Qualifications

• Associates Degree and/or 4 years of similar work experience in Order Fulfilment.

• Prefer a candidate with at least 4 years of experience with ERP.

• Applicant should have 4 years of experience in a customer facing, customer service role.

• Balancing a variety of stakeholder needs and expectations.

• Dealing with organizational influences, ambiguity and continuous change.

• Self-motivated with ability to work unsupervised.

• Proficiency in Microsoft applications especially Excel.

• Good written and verbal communication skills.

Preferred Qualifications

• BA/BSC degree / Any PG  Degree.

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.