General Manager - SaaS

Our client is large, publicly traded software company with operations in 35+ countries world wide.

They specialize in the acquisition, improvement and management of various B2B & SaaS related across a wide range of industries.

Role : General Manager - SaaS

Location: Canada (remote)

Salary : $180,000 - 200,000/year + bonus + benefits + vacation + company stock plan and additional

Type: Full Time - Permanent

Start Date: ASAP

Job Summary:

Our client is seeking a new General Manager to lead the business through a new chapter of strategic direction and execution. The leader is accountable for all aspects of the day to day running of the business including reporting regularly on the performance of the business to group at least quarterly, if not more frequent if required. The leader will be expected to set the growth strategy and build/lead their team towards the execution.

Job Description:

We are looking for a candidate who is ready to take the next step in his or her career to run a SaaS software company with ~25 employees. The successful candidate can be based out of any location in Canada. The priority will be to profitably grow the company's revenue and market position. As the leader and mentor of this team, you will work on all aspects of the operation to build and drive the value wedge, detail the product road-map, and define the strategy for the business. You will be fully accountable for the results of this business.

Key Responsibilities:

Leadership:

• Manage several departmental teams (sales & marketing, customer service, professional services, software development, product management, finance and Human Resources)

• Create an environment where people feel valued, are highly productive, and enjoy what they do daily

• Own the long-range, annual and quarterly financial and non-financial goals

• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.

• Generate, maintain and review with management, annual, quarterly and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends and overall improvement trends.

• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery

• Identify and communicate risks and issues and action on remediation and mitigation plans

• Become a subject matter expert on the market, the product, and the competition

The ideal candidate will have:

• A high level of expertise in SaaS industry

• Expert knowledge and success in software sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen

• Prior experience working with leading retail companies in North America

• Ability to think creatively and strategically about new bookings, value wedge, customer, market, and business issues; innovative and adept at problem solving

• Demonstrated ability to play a role in high-level projects that have an impact on the company's future direction

• Proven ability to manage geographically dispersed/remote teams

Leadership Qualities

• Self-motivated and enthusiastic

• Passionate about building and maintaining a positive company culture

• Enjoys talent development and building high performing teams

• Strong Coaching and mentoring skills

• Aspires to continue growing their responsibilities

• Quick learner

• Excellent internal and external communication skills

• Excellent problem-solving skills

• Highly resilient and self-disciplined

• Committed to delivering results

Travel:

Occasional domestic and international travel may occur.