Customer Service Representative (Remote)

WE ARE CURRENTLY HIRING CANDIDATES WHO ARE ACTIVELY RESIDING IN VENEZUELA, COLOMBIA, ARGENTINA, ECUADOR, PERU, OR NICARAGUA. ALL OF OUR POSITIONS ARE REMOTE (WORK FROM HOME).

Only resumes in English will be considered

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries, including Recruitment, Law Firms, Logistics, B2C companies, and other startups. 

Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast.
• CARE - You take pleasure in helping others and doing things the right way.
• OUTSTANDING- You have the highest standards and run things like a well-oiled machine.
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day. 

THE ROLE

We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

You’ll have success here if you value clear processes and feel qualified to do the following:

• Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
• Resolve customer issues and concerns in a professional and timely manner.
• Accurately document customer interactions and maintain detailed records in our customer service database.
• Collaborate with other team members to escalate complex issues and ensure timely resolution.
• Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
• Maintain a positive and empathetic attitude while interacting with customers.
• Adhere to company policies and procedures regarding customer interactions and data privacy.
• Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
• Provide feedback to the management team on customer trends, product issues, and process improvements.
• Assist with additional customer service tasks and projects as needed.
• Receive inbound calls and follow up on clients when needed.

Our projects could include only some of the functions listed, as well as additional ones not listed here

Requirements

• C1/C2 English and Spanish writing and speaking skills.
• At least 2 years of experience in customer support, preferably remote.
• Graduated (or soon to graduate) with a college degree.
• Able to work 40 hours per week Monday-Friday 9 am-6 pm in US time zones.
• Proficient with Microsoft programs and Google Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities effectively.
• Exceptional communication and interpersonal skills.
• Exceptional telephone manner & service-orientated email writing skills.
• Ability to quickly learn how to use new tools and software.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.

Benefits

• Our pay rate: is $4/hr (approx $640-740/month).

• Pay rate increases by US$1/hr with each anniversary working with the same Client.
• Ongoing pay rate increments annually.
• Discretionary client bonuses (most of our clients award annual bonuses to their team members).

Full-time client placements also allow you to enjoy the following benefits:

• Most US federal holidays as paid time off
• 4 days paid time off (most of our clients provide even more PTO days).
• Monthly stipend for medical insurance (after an induction period).
• Birthday/Anniversary bonuses.
• Gym/Wellness allowance.
• Unlimited online fitness classes with our online personal training partner.
• Invites to our annual Christmas parties and other in-person or online gatherings.

WHY VALATAM

• Work-from-home, fully remote positions.
• Secure long-term, stable client placements.
• Gain international experience working with US companies.
• Enhance your English proficiency in a multicultural work environment.
• Paid training opportunities and gain experience in a new industry.
• Work with a dynamic team dedicated to excellence and innovation.
• Experience a healthy work/life balance. 
• Earn competitive pay in USD currency.

OUR TRIAL

Our hiring process includes assessing your skills in all of these areas during a paid training and evaluation period so that we can place you on the client work placement that best matches your skills. After this paid trial you would be matched with one of our US-based clients in a full-time work placement that most closely matches your experience, education, and performance in Trial activities (the placement process will be fully explained if you are selected for an interview).

We coach our team to help them succeed, and everyone on our team helps with our success.

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments  This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.