Offer summary

Qualifications:

High School Diploma or equivalent., Proficient computer skills with the ability to type over 40 wpm., Excellent communication and problem-solving skills., Must be 18 or older, authorized to work in the U.S., and located in specified states..

Key responsibilities:

Answer inbound customer calls promptly and professionally.

Determine customer concerns and schedule appointments.

Maintain accurate customer records and establish good relationships.

Uphold professionalism and integrity as part of the team.

Job description

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time

Network Requirements:

Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower

Equipment Requirements:

Must provide your own equipment
Minimum of 2 monitors (dual-monitor setup required)
Webcam (built-in or external)
Smartphone
Headset with microphone
Keyboard and mouse
A computer, either a desktop (PC Windows) or a laptop with a working webcam
Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)
RAM: 8 GB minimum
Storage: 64 GB or more
System Firmware: UEFI with Secure Boot enabled
TPM: Version 2.0
Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
Operating System: Windows 11 required
Apple/Mac devices are not supported
Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam
Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

Here’s what you’ll be doing:

Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience is a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish is a PLUS!
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!
Great people with a great culture

Job Type: Full-Time (35-40 hour work week)

Pay: Starting at $16.00 per hour; $16.50 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))

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