Operations Manager (Darien Lake Amphitheater)

LEGENDS & ASM GLOBAL  

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.  

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.  

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.  

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! 

THE ROLE

This position reports to the General Manager. The Operations Manager will be responsible for overall management of concessions operations.     

ESSENTIAL FUNCTIONS

• Responsible for ordering and maintaining correct inventory levels.
• Responsible for entering purchase orders and receiving product information into tracking program.
• Manage and oversee monthly inventory.
• Ensure cash handling procedures are always met.
• Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
• Develop warehousing plan to assure easy access and accountability of merchandise
• Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns
• Recommend and maintain preventative maintenance programs to protect the physical assets of Legends
• Implement and maintain effective communication with the client and all employees
• Assist in the development of programs that result in increased customer satisfaction
• Implement and ensure accurate information entered into POS systems, able to trouble shoot
• Manage in compliance with established Legends’ policies and procedures
• Ensure all cash handling procedures are in effect at all times
• Perform other related duties, tasks and responsibilities as required from time to time

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a bachelor’s degree with a minimum of four years food and beverage and/or retail management experience.
• Detail-oriented and extremely organized with the ability to multi-task
• Ability to interact with all levels of management
• Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
• Customer Service oriented
• Proficient with Microsoft Word, Excel, and PowerPoint
• Experience with Scheduling preferred
• Knowledge and effective operations of retail POS including procedures and policies
• Must be available to work extended hours such as nights, weekends, and holidays as business needs require
• Must be able to work in a team environment

COMPENSATION

Competitive salary of $60,405.80 and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote / Hybrid with frequent travel as needed to various venues and corporate offices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.