Offer summary

Qualifications:

Fluency in German and English, both written and verbal., Previous experience in customer support, preferably in a tech environment., Strong communication and interpersonal skills., Ability to multitask and work efficiently in a fast-paced setting..

Key responsibilities:

Assist German-speaking customers via phone, email, and chat.

Provide information and support regarding virtual assistant services.

Document interactions and resolve issues using CRM systems.

Collaborate with internal teams to address client challenges and gather feedback.

Job description

Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Support Representative in our Virtual Assistant Department for one of our clients! In this essential Entry Level role, you will serve as the primary contact for our German-speaking clients, providing them with expert guidance and support regarding our virtual assistant services. Your proficiency in German will be crucial in ensuring our clients receive top-notch service and assistance.

This position is perfect for individuals who are passionate about technology and customer service. If you enjoy helping others navigate innovative solutions and thrive in a fast-paced environment, we would love to have you on our team!

Responsibilities

Assist customers in German via phone, email, and chat with inquiries and support requests
Provide comprehensive information about our virtual assistant services and features
Document client interactions and effectively resolve issues in our CRM system
Collaborate with internal teams to address and resolve complex client challenges
Gather feedback from clients to enhance service offerings and customer satisfaction
Participate in ongoing training to stay updated on new features and service updates

Requirements