Offer summary

Qualifications:

Solid technical background with experience in Windows and Linux environments., Basic knowledge of network concepts and troubleshooting skills., Experience with system and service monitoring tools like Check_mk or Pingdom., Good communication skills and proficiency in English; German language skills are a plus..

Key responsibilities:

Monitoring customer services and incident management.

Troubleshooting and documenting issues reported by customers.

Communicating with customers to understand problems and collaborating with team members.

Maintaining support documentation and providing technical support in a 24/7 environment.

Job description

We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

As an Application Support Specialist you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented and responsible individual with solid technical background, but in the same time a team player and someone who can stood up for the new demanding challenges on a daily basis.

Apply and become part of a client-oriented community.

Looking for a new challenge? Take the next big step in your career!

Your role

Monitoring of the services we provide to our customers
Incident management, Service Request Management and Change Management
Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
Proactively analyze application logs to detect the problem
Maintain the support documentation (cookbook) to keep it up-to-date
Monthly pre-scheduled and ad-hoc reporting
Technical customer support and working in 365/24/7 support team

Requirements

Your profile

Have know-how and experience with Windows and Linux environment
Basic knowledge of network concepts and ability to follow and troubleshoot network problems
Experience in monitoring of systems and services (Check_mk or Pingdom)
Knowledge of SQL database querying, log analysis, simple code analysis
Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
Previous experience in providing technical support would be considered as an advantage
Good communication skills, excellent spoken and written English
Up-to-date technical knowledge / IT background: formal or informal
Team player with ability to learn fast and adapt to changes
Attitude for solving problems and acting on own initiative
Ability to stay calm in situations under pressure
Knowledge of spoken and written German would be an advantage

Benefits

Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, home office, or unpaid leave

Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan

Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family

Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education