Offer summary

Qualifications:

Secondary education is required., Proficiency in German at least B2 level or English at least B2 level., Strong communication and analytical skills., Ability to work independently and troubleshoot incidents..

Key responsibilities:

Monitor customer process chains 24/7 using dashboards.

Evaluate the business impact of incidents and involve technical teams.

Communicate with technicians and organize technical teleconferences.

Update logs and inform teams about current status.

Job description

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

We are a very communicative group of people which is trying to avoid big customer business impact. How? We monitor dashboards, where we can find every step taken by our customer - Deutsche Telekom. Reading and interpretation of dashboards is our day and night routine. Evaluation of possible business impact of incidents and involving the right people to solve them, is making our Leitstand team a strong key player in avoiding big incidents. Joining our team will give you a big jump into the IT world.

The main purpose of this position is to monitor customers process chains 24/7.

WHAT WILL YOU DO?

Monitor the Process chains (Customer steps) dashboards during the day and night
Evaluate possible customer business impact of incidents
Involve responsible technicians to solve the incidents
Communicate with technicians (Application Manager, Technical Solution Manager, ...)
Update the Logbook, collect information about changes
Organize and facilitate technical teleconferences
Attend meetings and inform all responsible technical teams about current status

Qualifications

YOU WILL SUCCEED IF YOU:

Have at least secondary education
Love to communicate
Have analytical thinking
Have ability to cooperate in a team
Are proactive and customer oriented
Will independently troubleshoot incidents and help to solve them
Speak German at least on B2 level or speak English at least on B2 level
Are willing to work 24/7, 12h shifts

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

Financial benefits
Benefits with focus on learning and development
Benefits with focus on health and sport
Benefits with focus on family and work – life balance
Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1050 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

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