Offer summary

Qualifications:

Technical diploma in a related field., Strong troubleshooting skills for hardware and software., Experience with Windows and MacOS operating systems., Knowledge of basic networking and IT security concepts..

Key responsibilities:

Provide IT support for end-users and resolve technical issues.

Set up and maintain computer systems and hardware.

Manage IT equipment procurement and storage.

Assist with onboarding and offboarding employees from an IT perspective.

Job description

Company Description

Altenar is a provider of sportsbook software and services to licensed gaming operators. Ranging from ‘software-only’ product offers to the provision of a fully-managed sports betting platform stack, Altenar offers proven stability coupled with a flexible and personalised service. Our software is developed and operated in-house, whilst being powered by premium quality data feeds.

Job Description

WHAT YOU’LL BE DOING

Providing direct IT end-user support, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
Setting up new computer systems and re-installation of machines.
Operating systems and software upgrades on end users’ machines and other hardware.
Liaising with HR and office administration to handle the onboarding/offboarding of employees from an IT perspective.
Collect and store IT equipment for departed employees; keeping IT storage organised.
Procure and store IT equipment, peripherals and software required by the company.
Provide technical training to employees.

Qualifications

WHAT WE’RE LOOKING FOR

Please Note: This position is based at our Isle of Man office and is not open to remote workers.

Solid understanding and troubleshooting of computer system hardware, components and peripherals.
Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain-based environment.
Experience in installing, configuring and maintaining end-user software installations.
Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally besides publicly.
Appreciation of key IT security concepts.
Familiarity with various collaboration tools/cloud-based platforms and the ability to work with teams to organise these tools to maximise productivity.
Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
Strong analytical problem-solving skills and good customer relationship skills.
Willingness to learn new technologies.
Technical diploma in a related field.
Good communication skills in English.
Clean background.