Offer summary

Qualifications:

High school diploma required; bachelor's degree preferred., Excellent customer service skills and strong computer proficiency., Reliable internet connection and attention to detail., Experience with Medicaid or special healthcare needs is preferred but not required..

Key responsibilities:

Conduct telephonic assessments with members to identify unmet needs and barriers to health.

Develop and assist with personalized care plans for long-term care members.

Educate members and families about available services and benefits.

Participate in team meetings and occasional in-office training sessions.

Job description

Location: Remote, Source from San Antonio, TX. Will Not doing member visits, but team building exercises do occur occasionally and training. Issues with tech can be fixed in office as well.

SHIFT: 8am-5pm CST; Optional OT is available, not mandatory

Duration: Contract to Hire

Job Description: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Typical Day in the Role:

Team member makes contractual contact with our members to assess for any unmet needs, services and addresses any barriers to health. Mainly telephonic assessments, calls to members or parents, providers.
Full time, may need to work sometimes past 5pm as older members or parents are home after 5pm, but can flex during day for this. Remote position, but we do meet in office every 2-3 months for meetings and team engagement activities. New hires may need to go to office for initial training.

REQUIREMENTS:
Must haves: excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection

Nice to haves: bilingual

Disqualifiers: no experience working with Medicaid and special health care needs

Performance indicators: no metrics, candidates need to have good work ethic/time management/organization. There is a productivity log, but the tasks are very fluid.