Offer summary

Qualifications:

Excellent written and spoken English skills., Strong communication and interpersonal skills., Previous experience in customer support or technical troubleshooting (preferred)., Comfortable using LinkedIn and CRM platforms..

Key responsibilities:

Respond to client inquiries via chat, email, and phone.

Assist clients in recovering or un-restricting their LinkedIn accounts.

Communicate with LinkedIn support teams on clients' behalf.

Document case updates, status changes, and resolutions.

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

Job description

We’re seeking a reliable, detail-oriented, and empathetic Customer Service & Technical Support Specialist to join our team. Your primary responsibility will be assisting clients whose LinkedIn accounts have been restricted or limited. This includes communicating with LinkedIn support on behalf of clients, troubleshooting issues, and providing clear guidance through both messages and phone calls.

Responsibilities:

Respond to client inquiries via chat, email, and phone with professionalism and empathy.
Assist clients in recovering or un-restricting their LinkedIn accounts.
Communicate with LinkedIn support teams on clients' behalf.
Document case updates, status changes, and resolutions.
Follow up regularly to ensure client satisfaction and resolution of issues.
Work independently while meeting performance goals and deadlines.

Requirements

Requirements:

Excellent written and spoken English.
Strong communication and interpersonal skills.
Previous experience in customer support or technical troubleshooting (preferred).
Tech-savvy and comfortable using LinkedIn and CRM platforms.
Ability to work independently and handle multiple cases at once.
Quiet environment for making phone calls when needed.