Offer summary

Qualifications:

Minimum age of 18 years and above., Excellent interpersonal and verbal communication skills., Ability to multitask while speaking with customers and navigating applications., At least 1 year of experience or familiarity with food ordering systems..

Key responsibilities:

Answer incoming calls, emails, and texts from customers.

Assist customers by troubleshooting and guiding them through processes.

Research inquiries using customer relationship management tools and document interactions.

Maintain a positive attitude and demonstrate teamwork and attendance.

Job description

We're are hiring WORK-FROM-HOME agents who can provide great customer service.

Compensation: Training $13.00/hr Production $14.00/hr.

Each CSR will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

CSR's must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

CSR's will be responsible for answering incoming calls from clients. At any given point you may be needed to support via chat. Training will be provided on client information and systems used. (Eligible for training pay!)

Responsibilities:

Strong desire to be helpful and take ownership and resolve customer situations
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client's menus
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player

Qualifications:

Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Must be 18 years of age or older
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Seek 1+ yrs of experience & familiarity in the food ordering
Must be able to communicate effectively with customers, management, and co-worker

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed	Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better
Hard Drive	40 GB or more of available space 100 GB or more of total space
Memory	8 GB or RAM or better
Operating System	Windows 10 Professional (No Macs or Chromebooks) Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor*

1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
JPL USB 2.0 universal bottom lead with volume and mute function
OR

High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera

Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.

*Dual monitors may be required on some client programs

Minimum Software Requirements

Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed	Hard-wired connection (no wireless) Minimum 45 Mpbs download / Minimum 10 Mpbs upload Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold	120 milliseconds (ms)