IT System Administrator (US Shift)

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

Experience in corporate IT support and SaaS management., Strong knowledge of Windows and Mac operating systems., Excellent communication and organizational skills., Ability to troubleshoot technical issues under pressure..

Key responsibilities:

  • Provide technology services to end-users in a cloud environment.
  • Manage user connectivity and onboard/offboard users.
  • Assist with SaaS license management and access reviews.
  • Support cybersecurity efforts and SSO integration.

Integrate logo
Integrate SME https://www.integrate.com/
201 - 500 Employees
See all jobs

Job description

 

 

Company Overview

Founded in 2010, we’ve been recognized as a "Best Places to Work" and have offices in the US (Boulder), UK (London) and India (Chennai). However, we are a remote-first company with employees across the globe! Today, we are a leading B2B marketing provider that offers two distinct solutions: 

Integrate

Lead management & data governance SaaS platform for marketing operations and demand marketers. The Integrate platform makes every lead clean, compliant, and actionable, freeing enterprise B2B marketers from bad data and operational headaches so they can focus on what matters: generating revenue.

Pipeline360

Media solutions that combine three powerful demand generation tools: targeted display, content syndication, and a comprehensive marketplace model. Pipeline360 ensures that marketers achieve 100% compliant and marketable leads by effectively engaging with audiences much earlier in the buying cycle, connecting with buyers at every stage of the process, and optimizing programs to drive performance. 

Our Mission

  • Integrate: exists to make your lead data marketable so you can drive pipeline.
  • Pipeline360: exists to make the unpredictable predictable.

Why us?

We are an organization of integrity, talent, passion, and vision with a long track record of growth, customer success, and a commitment to driving leading innovation and delivering world-class customer experience.

 

Company Overview:

Integrate activates, governs, and measures marketing campaigns across demand channels. This enables marketers to launch cross-channel buyer experiences, ensure data integrity, measure the impact of their programs, and inform the next best investments. On Integrate, marketers can create more precise and personalized buying experiences that reach the right buyer with the right message at the right point in their buying journey, and ultimately convert more leads to revenue.

Mission: Integrate’s mission is to connect everything - data, channels, tech, and team members - to create intelligent buyer and account journeys and deliver Precision Demand Marketing at scale.

Integrate Growth Snapshot

-450+ Employees

-$80M+ Funding

-500+ Enterprise Customers

-40%+ YoY Growth

Key Responsibilities (3-8 yrs)

Service Desk

  • Delivery of technology services to end-users in a cloud-centric user environment
  • Manage the general technology and user connectivity onsite for 80+ users
  • ticket resolution and handling escalations
  • onboarding/offboarding tasks for joiners and leavers
  • Work closely with US/UK counterparts to ensure good service delivery globally
  • Processes and procedure documentation
  • Responsible for understanding and maintaining SaaS licenses
  • Responsible for managing a portion of 200+ SaaS accounts
  • Assist the Cybersecurity team with access reviews and reporting
  • MDM and workstation configuration management (Intune, JAMF).
  • Assist other IT staff, HR, and other departments as needed.

SSO

  • Advanced knowledge of O365 and Okta
  • Work with application owners and service providers to enable SSO for new SaaS
  • Create SSO applications and configure SAML/OIDC/SCIM settings
  • Provide consultation to application stakeholders on SSO integration process
  • Assess and validate requests for proper and accurate data
  • Process SSO requests using a ticketing system
  • Assist application stakeholders and service providers with troubleshooting SSO issues

Qualifications

  • Ability to self-manage or having management experience.
  • Strong written and verbal communication skills with excellent organizational and time management ability
  • Proven track record of experience working in corporate IT and providing identity and SaaS management, IT cloud administration support to end users.
  • Good aptitude for investigating issues and solving technical problems under pressure
  • Knowledge of Windows and Mac operating systems, with hands-on experience troubleshooting common problems
  • Ability to prioritize work received in person, email and helpdesk based on business or user impact
  • Solid understanding of core networking and server infrastructure concepts
  • Preferred experience maintaining a corporate IT security posture and relating that posture to compliance requirements (IE: GDPR, ISO 27001, SOC2, PCI, etc)
  • Experience deploying and supporting technologies in a multi-office corporate setting

Integrate in the News:

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft 365Cyber SecurityMac OSIdentity And Access ManagementServer FarmsCloud AdministrationMicrosoft Operating SystemsMicrosoft NetworkingPC ConfigurationISO/IEC 27000 SeriesConventional PCIGeneral Data Protection Regulation (GDPR)

Other Skills

  • Organizational Skills
  • Time Management
  • Communication
  • Problem Solving
Are you interested?

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