Offer summary

Qualifications:

1-2 years of administrative experience preferred., Excellent verbal and written communication skills., Proficiency in Microsoft Outlook and phone systems., Strong attention to detail and ability to manage multiple tasks..

Key responsibilities:

Manage the end-to-end mystery shop process, including in-person, phone, and email shops.

Review and validate shop results, ensuring timely follow-up actions.

Communicate mystery shop results clearly to properties and supervisors.

Track coaching completion and maintain organized records.

Job description

Job Title: Part Time Performance Development Assistant

Who We Are Looking For

Reporting to the Learning & Development Manager, the Assistant will serve as the primary point of contact between our external mystery shop vendor and internal teams. This includes conducting internal phone and email shops from previously recorded interactions, reviewing and validating shop results, and ensuring appropriate follow-up actions such as coaching and policy documentation are completed in a timely manner.

Our Core Values at Absolute

Leadership
Integrity
Communication
Teamwork
Excellence
Dedication

Our "We Care" Culture: The Heartbeat of Absolute

We care about creating opportunities, adding value, and developing successful partnerships with our customers, clients, and team members. We do this through the daily practice of our core values.

Manage the end-to-end mystery shop process, including in-person, phone, and email shops
Conduct internal shops using company tools, such as the phone system and Outlook mailbox
Review in-person shop reports for scoring accuracy and submit change requests as needed
Communicate mystery shop results clearly and professionally to properties and supervisors
Maintain a working knowledge of company policies and expectations to ensure accurate interpretation and communication of shop outcomes
Document any identified policy violations and escalate per company guidelines
Coordinate with Learning & Development to confirm coaching is scheduled and completed for failing scores
Track completion of coaching follow-up and maintain organized records
Submit monthly Shared Services documentation accurately and on schedule
Monitor trends and provide performance insights to support continuous improvement
Additional duties as assigned

Requirements

This role is remote, but candidate must be located in one of our current states of operation: AL, AR, FL, GA, IL, KS, KY, LA, MO, MS, NC, OH, SC, TN, VA

Schedule: Flexible

Benefits Include

Cell phone reimbursement
Remote work w/ office internet reimbursement
401(k) with 4.5% company match
Paid vacation, flex holiday and company holidays

Required Skills/Abilities

Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to work effectively and independently in a virtual setting
Detail-oriented with a commitment to accuracy in documentation and reporting
Working knowledge of company policies with the ability to communicate them clearly

Education And Experience Requirements

1-2 years of administration experience preferred
Strong attention to detail and ability to manage multiple tasks simultaneously
Excellent written and verbal communication skills
Proficient in Microsoft Outlook and phone systems; experience in quality assurance or mystery shopping is a plus
Ability to maintain confidentiality and handle sensitive performance-related data professionally

Physical Requirements

The ability to sit for prolonged periods of time working at a desk on a computer
The ability to constantly operate a computer and other office equipment
The ability to communicate, converse with and express information in person, by phone and through other technology
The ability to maintain a regular and punctual schedule with occasional flexibility as needed
The ability to lift at least 20 lbs.
The ability to sit for prolonged periods of time working at a desk on a computer
Ability to work remotely, distraction free
A background screening will be conducted at time of offer.

Required profile