Technical - IT Support Specialist
Offer summary
Qualifications:
Degree in computer science or information technology., Proficiency in Windows, Linux, and Mac OS., Experience with remote desktop applications and help desk software., Certifications in Microsoft, Linux, or Cisco are advantageous..Key responsibilities:
- Troubleshooting and diagnosing hardware and software issues.
- Supporting the rollout of new applications and technologies.
- Providing technical support and guidance to customers.
- Managing multiple support cases simultaneously.
Job description
I’m helping FXBC Mid North Coast find a top candidate to join their team full-time for the role of Technical - IT Support Specialist.
You’ll solve complex tech issues to keep essential IT and print services running smoothly.
Compensation:
USD 26 - 38/hour
+ Bonuses (up to 3% of base compensation)
Location:
Remote: United States
Mission of FXBC Mid North Coast:
"Delivering trusted print, IT, and support solutions across NSW’s Mid North Coast since 1982, with local expertise, community commitment, and a passion for powering productivity.
"
What makes you a strong candidate:
- You are proficient in macOS, Troubleshooting, Testing, Software development, Microsoft Windows.
- English - Fully fluent
Responsibilities and more:
Technical Support Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Technical Support Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Compensation: From $26 to $38 per hour
Job benefits:
- Competitive salary and benefits package
- Opportunity for growth and advancement within the company
- Collaborative and supportive team environment
- Ongoing training and development opportunities
- Work-life balance with flexible scheduling options
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Detail Oriented
- Problem Solving
- Social Skills
- Communication
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