Level 2/3 IT Support Engineer Microsoft & Networking (Day Shift)

Remote Employee BPO has an outstanding opportunity for you!

Role: Level 2/3 IT Support Engineer Microsoft & Networking (Day Shift)
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, 6:00am - 3:00pm Philippine time
Work Setup: WFH

We are seeking an experienced and customer-focused Level 2/3 Support Engineer with a strong background in Microsoft technologies and general networking support. The ideal candidate will be confident in delivering escalated technical support and small to mid-sized project work, particularly in environments that rely on Microsoft Azure, Microsoft 365 (SharePoint, Teams, Exchange Online), and Windows Server infrastructure. Experience in networking and a proactive, solutions-driven attitude are essential. This position suits someone who enjoys a variety of work, from solving day-to-day support issues to implementing and maintaining cloud-based and hybrid IT systems.

Key Responsibilities

• Provide Level 2/3 support for desktops, servers, cloud platforms, and networking infrastructure.
• Administer and maintain Microsoft Azure environments including virtual machines, networking, storage, and identity management.
• Manage Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Entra ID (Azure AD).
• Support on-premise and hybrid Active Directory environments and Group Policy.
• Resolve escalated incidents and service requests in a timely, professional manner.
• Assist in the delivery of infrastructure-related projects such as migrations, deployments, and upgrades.
• Provide networking support, including switches, routers, firewalls, Wi-Fi, VLANs, and IP routing.
• Liaise with vendors, partners, and clients to resolve complex issues.
• Maintain accurate technical documentation, including network diagrams, system configurations, and client environment records.
• Guide and mentor junior staff where required.
• Contribute to internal process improvement and standardisation efforts.

Key Skills and Experience

Essential:

• Minimum 5 years in a Level 2/3 IT support or systems engineering role.
• Strong hands-on experience with Microsoft Azure (IaaS, networking, virtual machines, identity & access management).
• Solid knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, licensing, and administration).
• Proficient with Windows Server, Active Directory, Group Policy, DNS, DHCP.
• Experience supporting and configuring network infrastructure such as firewalls, routers, switches, and wireless networks.
• Strong troubleshooting skills across cloud, on-premises, and hybrid environments.
• Excellent written and verbal communication skills.
• Proven ability to prioritise, manage time effectively, and work independently.

Desirable:

• Certifications such as Microsoft AZ-104, MS-700, MS-102, or CompTIA Network+ / Security+.
• Scripting experience, preferably with PowerShell, for automation and administration.
• Experience with backup and recovery tools (e.g. Veeam, Datto).
• Familiarity with RMM and PSA platforms (e.g. NinjaOne, ConnectWise).
• Prior experience in a Managed Services Provider (MSP) or multi-tenant support environment.
• General knowledge of IT security principles, such as endpoint protection, MFA, encryption, and secure networking practices.