Offer summary

Qualifications:

High school diploma or GED equivalent., Basic technical aptitude and willingness to learn., Valid Colorado driver's license with a clean driving record., Some experience with common COTS software and basic typing skills..

Key responsibilities:

Assist with installing and supporting wired and wireless networks and devices.

Troubleshoot and resolve IT issues, including network, hardware, and software problems.

Set up and configure computers, phones, and remote access for telecommuting.

Maintain documentation and inventories of IT equipment and systems.

Job description

Job Details

Job Location: Colorado Springs Explorer Location - COLORADO SPRINGS, CO

Position Type: Full Time

Education Level: None

Salary Range: $19.75 - $22.71 Hourly

Job Shift: Day

Job Category: Information Technology

Description

POSITION SUMMARY: IT Tech I is an entry level position at Rocky Mountain Health Care Services (RMHCS) for those who want to learn how to maintain computer network infrastructure, computer peripherals, camera systems and security systems while serving a great mission. This position works in conjunction with our IT Director under the mentoring of an IT Tech II. A successful IT Tech I will have a positive and professional attitude, a willingness to learn and a drive to see tasks and project through to completion.

MISSION: Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

Technical Expertise
Problem Solving
Teamwork
Effective Communication
Results Oriented
Personal Credibility
Quality Focus
People Focus
Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

Assists with the installation and support of wired and wireless networks and infrastructure.
Maintains and installs wired and wireless computer devices and networks
Maintains and installs VoIP Phones and supporting network infrastructure
Troubleshoots determining causes of operating errors and researches solutions
Trains customers on how to use email, Commercial Off The Shelf (COTS) Software and other applications
Sets up new customer computers & manages access to appropriate shared files and systems necessary to their assigned job duties
Sets up new user access to email, cell phones, desk phones, computer systems and networks
Sets up Telecommute workers to work from home using VPN and Cloud based solutions
Maintains camera systems ensuring access to these systems remotely
Triage most inbound IT support calls, providing Tier 1 support and escalating when necessary
Maintains, manages and documents inventories of printers and peripherals
Responsible for maintaining documentation on computer, staff and peripheral inventories
Maintains Antivirus software, software updates/patches, etc. on all computer equipment
Maintains audio visual systems
Other duties as requested/assigned

Qualifications

Minimum High School Education or GED equivalent
Must have a current Colorado Drivers License and driving record must be in compliance with Company policy
This position requires high technical aptitude, a positive attitude, and a willingness to learn new things
Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
Understands the implications of new information for both current and future problem-solving and decision-making
Basic Typing skills and some experience with common Commercial Off The Shelf (COTS) Software
The ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new topics

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, One Medical, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.

Required profile