Install Specialist

Job Description

Join us:
At iA American, we're not just a company—we're a community of passionate problem-solvers and client champions.

As an Install Specialist, you will be responsible for driving large/complex installations of products for new and existing clients. The install team partners with Account Executives (AEs) and clients directly to ensure a smooth and timely install. Coordinating all aspects needed for a client to begin producing, the Install Team’s primary mission is to build trust and credibility with the client, confirming their choice to work with iA American Warranty Group (iAAWG).

This position can be based anywhere in the US and depending upon your location could be fully remote.

Your Focus

• Deeply understand the structure, timing, and expectations of finalized deals to ensure installation is designed to match expectations.

• Connect directly with signed clients (new and existing) to set expectations for a successful installation, providing (as appropriate) requirements, timeline, and visibility to the project team that will be supporting the installation.

• Partner with Deal Support and Pricing teams to ensure a seamless handoff from “close” to install.

• Drive installation projects, working collaboratively with AEs, other Sales Ops teams, and cross-functional partners to ensure success by actively managing the project, identifying risks, and independently deploying solutions.

Qualifications

• 5+ years’ experience in a role requiring project management.

• 5+ years’ experience in a client-facing role.

• 5+ years’ experience in product installation/setup.

• 5+ years’ experience in the automotive warranty industry with knowledge of product types, pricing structure, and product delivery methods.

• Bachelor’s degree or commensurate experience.

Skills and Knowledge

• Highly collaborative.

• Ability to make appropriate, high-quality decisions in high-stakes, complex situations.

• Ability to communicate effectively and with end goals in mind.

• Ability to identify, capture, and translate requirements into a project plan that others can operate from.

• Ability to manage projects, facilitate various stakeholders, and ensure process rigor.

• Ability to work directly with clients to drive results.

• Significant knowledge of iAAWG and TPA requirements and processes.

• Significant product, pricing, and profit participation knowledge.

• Ability to troubleshoot, solve problems, and clear roadblocks through influence and negotiation.

• Comfort managing multiple projects (installs) with different teams at the same time.

• Proficient in computer applications, including MS Excel, PowerPoint, Salesforce, and Smartsheet.

• Comfort with learning new technology platforms (or other tools) to support the work.

• Ability to work in a fast-paced environment.

The pay starts at $30/hr+ and includes a 3% annual target bonus.

We'll take care of you! 

Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, Annual Bonus, PTO + Wellness days, Wellness allowance and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions.

About Us

At iA American, we're all about offering top-notch vehicle service contract products and services to our clients. As a wholly owned subsidiary of iA Financial Group, which is one of the largest insurance and wealth management groups in North America, we're proud to be part of such a reputable and well-respected organization.

Our team is made up of some of the industry's best and brightest minds, who are dedicated to providing automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. We're passionate about what we do and we're constantly pushing ourselves to do better for our valued clients.

Speaking of iA Financial Group, did you know that they're the fourth largest life and health insurance company in Canada? They offer a wide range of products for all stages of life and to meet the needs of clients across their vast sales network.

Company

Posting End Date

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.