Customer Support Advocate - Remote
Offer summary
Qualifications:
Minimum 1 year of customer service experience, including handling complex interactions., Excellent communication skills, both written and verbal., Tech-savvy with the ability to navigate online tools and CRM systems., Reliable, punctual, and adaptable to a fast-paced environment..Key responsibilities:
- Assist users across the marketplace via chat, email, or phone.
- Resolve customer issues efficiently while exceeding KPIs for satisfaction and productivity.
- Build trust and provide exceptional service to users, ensuring first-time resolution.
- Identify trends and provide feedback to improve customer experience and processes.
Job description
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.
About The Role
The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.
On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities.
Responsibilities:
- Assist users in their entire experience across our dual-side marketplace.
- Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
- Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
- Be proactive and work with our users to ensure exceptional service.
- Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
- Identify trends and provide constructive feedback to other employees and departments as necessary.
- Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
- Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
- Perform additional duties within the scope of a Customer Support Representative as required or requested.
Skills/Experience:
- Minimum 1 year of customer service experience, including handling more complex customer interactions.
- Knowledge of CRM tools is preferred.
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
- Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
- We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
- Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
- Reliable & Punctual: You are an important part of our team, so excellent time management is expected.
- Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!
- Available full-time (40 hours / week): We run a 7-day-a-week business, so weekend and holiday availability is required.
(Target Start Date: 9/8/2025)
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
You’ll love working here because:
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
Required profile
Experience
Other Skills
- Customer Service
- Time Management
- Empathy
- Problem Solving
- Non-Verbal Communication
- Adaptability
- Multitasking
- Typing
- Teamwork
- Reliability
- Proactivity
Customer Advocacy Manager Related jobs
McLean & Company
- From: Canada (Full Remote)
- Full time
Fifth Third Bank
- From: Michigan (USA) (Full Remote)
- Full time
McLean & Company
- From: Canada (Full Remote)
- Full time
Wellmark Blue Cross and Blue Shield
- From: United States, Des Moines (Full Remote)
- Full time
Dexcom
- From: Republic of Lithuania (Full Remote)
- Full time