Transaction Services & Financial Markets Super Circle Lead

Transaction Services & Financial Markets Super Circle is a vital part of ING Hubs Slovakia that provides superior service to the multinational customers and stakeholders in the area of Wholesale Bank Transaction Services and Financial Market Client Control . The teams under this umbrella are TS Client Migration, Cash Structuring & Advisory & FM Client Control.

ING’s Purpose is Empowering people to stay a step ahead in life and in business. As a Super Circle Lead at ING Hubs Slovakia, you embody this purpose by leading, coaching and enabling 6 circle and expert leads (as direct reports) with in total nearly 110 talented individuals who are making sure our global clients enjoy an effortless banking experience every day.

The role reports to CEO of the ING Hubs Slovakia where this role is based and will be part of the location’s Management Team and functionally to WB Transaction Services and Financial Markets.

Transaction Services, Cash Structuring & Advisory, Pricing Desk, play a critical role in delivering tailored financial solutions to corporate clients, ensuring competitive pricing strategies and seamless execution. By combining deep market expertise with client-centric insights, the team drives commercial value and strengthens long-term client relationships. Whereas Transaction Services Client Migration team ensures the smooth and timely transition of corporate clients to new banking platforms and systems. By orchestrating complex migrations with precision and strong stakeholder coordination, the team safeguards service continuity while enhancing the client experience.

Financial Markets Client Control (FMCC) is a department within Financial Markets (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two support locations in Bratislava and Manila that provide services to 26 locations globally. The aim of these services is to ensure control throughout the client and counterparty life cycle (from regulatory and product enablement to exit and all processes in between) for FM, Group Treasury (GT), and Global Capital Markets.

You work collaboratively with stakeholders globally and locally to ensure our processes are effective and efficient and provide insightful and strategic advice on how to support our teams taking a long-term, sustainable approach.

You set the bar and drive great results while acting as a servant leader – listening to the needs of your team and peers and placing concerns, challenges, and ideas into the bigger picture. You make sure that we keep the Bank and our clients safe and secure by placing risk considerations at the core of decisions and ensuring our processes are compliant by design. If you are curious, eager to learn, love turning plans into reality, enjoy working in a collaborative and diverse team, and are always up for a challenge – our team needs you! 

If you answer “yes” to these questions, you may be the candidate we’re looking for: 

• Are you able to spot opportunities and take on challenges to improve?
• Do you want to empower others and teams to succeed and do what they do best? 
• Are you obsessed with clients and commercial results?
• Do you enjoy working in a complex, multi-cultural environment? 

Areas of  responsibilities of the Super Circle Lead:

• Co-create the organization’s strategy and execute daily on activities and plans to bring the strategy to life; 
• Oversee any improvement activities making sure that TS&FM delivers in sustainable quality, as well as consistent and efficient manner
• As the hierarchical lead of the Circle and Expert Leads in the location, take accountability for team’s overall expertise and service delivery, performance, growth, development and engagement.
• Navigate teams throughout changing environment, empower colleagues to be active participants, drivers of the change implementation process. Drive proactive approach and can-do attitude, encourage utilization of knowledge and experience in the transformation and continuous improvement process.
• Oversee financial results of the area, drive Dynamic Plan, monitor actual financial performance. Moreover, discuss and decide the capacity allocation, budget optimization and execution.
• Monitor performance of professional services delivered to secure these are in line with location strategy.
• Lead, coach, motivate, and develop a team of 110 employees and apply diverse frameworks and a broad worldview to create new approaches when addressing issues, developing strategy, and delivering on goals.
• Communicate to a diverse audience in an open, transparent, and convincing manner the organization’s strategy; challenge colleagues to align with the overall Group strategy; 
• Role model ING values: Integrity, Prudence, Responsibility, and Transparency. 
• Manage sourcing and business resiliency activities ensuring focus on the service experience and compliance with regulatory requirements.

The following key results will be expected:

Strategic Vision & Mindset
Drive, refine and adapt strategy centered on excellence and discipline. A proven ability to anticipate and stay ahead of competition and be the face in the area for ING Hubs TS & FM. An ability to translate service and product knowledge into smart and robust decisions that deepens client relationships, increases service reliability and productivity. Strong analytical skills and intellectual curiosity and agility will be key to successfully shaping the issues and setting a course of action to deliver long-term solutions to clients and driving the growth and success of the organization. Sees ahead to future possibilities and translates them into breakthrough strategies. Effectively integrates long-term opportunities and challenges with day-to-day activities.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs. Generate impact, engendering trust and loyalty in cross functional initiatives as well as with subordinates and clients; a confident, engaging, transparent interpersonal style complemented by strong conflict resolution and persuasion skills; an ability to effectively build commitment towards common goals in a distributed matrix organization.

Leadership & Direction

Vision / mission: to ensure that a clear purpose, scope and success indicators are defined, based on business impact instead of deliverables, and that this is known to all concerned. Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Setting priorities: there is a supply-driven demand: Ensure data driven decisioning while no more can be requested than can be delivered, with the backlog leading.

Building effective teams & driving engagement: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Self-managing teams and autonomy: It is about alignment and autonomy. You set the direction and the bar and in the execution you give confidence to the teams to make their own decisions based on data and ensuring that teams solve problems instead of performing task. Leading the organization with complexity and diversity of service, product, client scale and geography; known for an ability to recognize and utilize the strengths of key team members, empowering them to take measured risks to differentiate their organization.

Building & Sustaining Stakeholder Relationships

Navigates easily in different organization structures and types (formal, informal, hierarchical, product & function, geographical) and influences/leverages on these when necessary. Enables others to build effective e-2-e networks. Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.

Risk Management & Analysis

Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating simple standardized business processes, in order to protect the organization from undue risks.

Flexibility & Adaptability & Problem-Solving

Consistently navigate through ambiguity, conflicting deadlines, and unexpected modifications via leading global implementation and client migration projects. Apply different behavioral styles to function effectively and realize set goals. Continue to work effectively when problems or opportunities arise by adjusting to changing environments, objectives and/or responsibilities. Take away impediments that hamper an agile approach and client driven solutions.

Decision-making & Empowerment

Tackle issues and simplify problems and conduct complex analysis by identifying key issues even when critical information is missing or is ambiguous. Challenge and advocate a positive-critical attitude towards the processes and way of working. Engrain a culture around client experience.

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, ensures that the team understands and discusses relevant industry changes. Gives strong messages about how people's efforts make a difference to the broader organization.

Possibility to grow: 

At ING, we believe in people’s infinite ability to grow, develop, and transform. We know that we’re probably not your final destination, but rather an exciting stop along your long career journey. We encourage you to give us what you’ve got, and, in return, we’ll support your journey now, in the future, and after ING. As a large, international organization, we have a great network to leverage, and the possibilities are only limited by your ambition and talent. 

Who are we looking for: 

We’re looking for a leader who embodies ING’s Orange Code behaviors: 

• You take it on and make it happen 
• You help others to be successful 
• You’re always a step ahead 

Education and Experience: 

• University degree  
• 10+ years’ relevant experience, particularly in the area of Wholesale Banking
• 5+ years of experience in leading large teams 
• Ability to navigate the complexity of a multinational, matrix organization to enable business success
• Understanding of the local labour market and competitive landscape
• Fluent in English (C1) 

Wage (gross) 5.058 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.