Customer Success Manager, Enterprise

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. 

Document Crunch builds AI-powered software tools for the built world. As the construction industry’s only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our “CRUNCHERS” go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher.   

We Are Lion-Hearted 
We thrive together as a team and in a community. Our network is our superpower, so we look to always invest in long-term relationships, built on integrity, empathy, and authenticity. 

We Are Fiercely Inspired  
The privilege of this opportunity and the people we share it with inspires us all. We are fiercely committed to realizing our potential and relentless in pursuit of winning big. 

We Are Growth-Minded  
Our evolution is essential to continue thriving. We are committed to pushing our limits, learning, growing, and evolving, because this is what makes for a great life experience. 

About This Role:

Document Crunch is looking for a Customer Success Manager, Enterprise to join our growing team. 

The Customer Success Manager, Enterprise will drive the success of Document Crunch's Enterprise customers. You will succeed in this role when the customer succeeds in adopting and realizing value from their investment in Document Crunch. You will literally be helping improve the lives of our construction customers by providing them with AI-powered document compliance solutions. 

 Key Responsibilities: 

• Make data-driven recommendations to your customers on how they can optimize the value of Document Crunch, based on customer analytics and industry best practices 

• Craft value-based presentations that address customer business problems and accelerate the adoption of the Document Crunch platform 

• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology 

• Foster a positive team culture by supporting and mentoring your fellow Crunchers 

• Collaborate with all levels of the Document Crunch organization to develop best practices and drive Document Crunch's evolution as a market leader 

• Develop a mastery of Document Crunch's products, professional services, and industry best practices 

• Partner closely cross-functionally with Sales, Professional Services, Support, Product, and Marketing teams 

• Travel to client sites, industry events, and other Document Crunch offices as needed 

Requirements

• A passion for construction and technology 

• Demonstrated success in a Customer Success, Professional Services, or Technical Pre-Sales setting 

• Experience in the Construction Industry (such as Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer) is a plus 

• Ability to leverage strong technical aptitude to master Document Crunch's product offerings, business model, services, and emerging technologies 

• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders 

• Experience acting as a technology evangelist and promoter of modernizing the Construction industry 

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) 

Benefits

Whether it’s Wednesday lunch in our offices, company-wide offsites or quarterly volunteering opportunities, we are always looking for ways to keep our employees happy and engaged with their teammates, whether your work schedule is hybrid or fully remote. Our benefits include: 

• World class medical, dental, and vision benefits 

• Participation in the employee stock option program  

• Flexible Time Off Policy  

• Ability to participate in our 401k  

• Company paid Short Term Disability, Long Term Disability and Life Insurance  

• Paid Parental Leave  

• Monthly technical allowance 

• Getting in close to the ground floor of an incredibly high-growth business  

• Substantial internal growth opportunities and emphasis on personal & professional development 

We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.