Menu Specialist

Who We Are   

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com   

Job Summary 

The Menu Implementations Specialist is focused on setting up and configuring external partner implementations within our platform. In this role, you will work closely with a small team to build and program user-friendly menus across multiple Point of Sale (POS) systems while ensuring seamless data flow and accurate client-specific configurations. The ideal candidate has several years of restaurant experience, is highly detail-oriented, technically savvy, and thrives in a fast-paced, customer-focused environment. No programming experience is required. 

This is a 100% remote role

Responsibilities 

• Build, configure, and update digital menus for restaurant clients within our platform, ensuring accuracy, usability, and alignment with brand and operational requirements 
• Interpret client-provided menu data (spreadsheets, PDFs, scans, or hand-written notes) and translate it into structured, platform-compatible formats 
• Collaborate closely with Implementation Managers, Account Managers, and Customer Success teams to gather menu requirements and resolve configuration gaps 
• Support the Integrations team by assisting in set-up and configuring third-party partner implementations 
• Perform detailed quality checks to ensure menus are error-free, logically organized, and meet user experience and operational standards 
• Troubleshoot menu build issues and implement timely corrections or updates based on customer feedback or internal QA 
• Maintain documentation of menu configurations and update tracking systems to ensure visibility across implementation and support teams 
• Continuously improve the speed and accuracy of builds by adopting best practices, automation tools, or feedback loops 
• Stay informed on product changes or enhancements that affect menu-building capabilities, workflows, or features 
• Assist in standardizing menu building processes and templates to improve scalability and consistency across clients 

Qualifications 

• 2-4 years of experience in data entry, menu configuration, technical onboarding, software troubleshooting, or similar detail-oriented role  
• 2-4 years of experience in the restaurant or POS industry 
• Strong attention to detail with a proven ability to accurately interpret, enter, and organize complex data 
• Comfort working with spreadsheets, structured forms, and software platforms (experience with POS, CMS, or SaaS platforms is highly preferred) 
• Ability to read and translate various types of menu content (digital, handwritten, scanned) into structured digital formats 
• Solid organizational and time management skills; able to prioritize multiple menu builds in a deadline-driven environment 
• Excellent communication skills and ability to collaborate cross-functionally with implementation, support, and customer success teams 
• Adaptability to changing tools, systems, and processes in a fast-paced technology environment 
• Self-motivated with a problem-solving mindset and desire to continuously improve accuracy, speed, and customer satisfaction 
• High school diploma or equivalent required, Associates degree or two years of college experience is highly preferred 
• Typing proficiency: 50-70 wpm 

Additional Details

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.