Revenue Cycle Operations: Director of Insurance

Position Overview 

The Director of Revenue Cycle Operations is responsible for effectively managing assigned projects and teams. He/She will understand project scope, identify issues and risks and work with management and the appropriate teams to implement process improvements as it relates to a project. The Director is responsible for day-to-day activities with staff. Responsibilities include, but are not limited to, effective training of new and existing staff, monitoring staff performance, monitoring inventories, and meeting with staff monthly on performance expectations. The Director will provide guidance and mentorship to create a successful and knowledgeable team. He/She is expected to collaborate with peers and cross-functional teams to enhance company success.

Key Responsibilities

• Assist in implementing best practices and processes to maximize revenue and collection abilities.
• Ensure maximization of cash collections through diligent and timely monitoring of all open accounts receivable balances.
• Participate in problem solving for clients to best meet performance targets.
• Participate in monitoring of key performance indicators (KPIs) that provide insight to the daily operations, assure effectiveness, and guide continuous improvement.
• Ensure projects meet and exceed client expectations.
• Escalate and communicate timely to appropriate leadership any issues and/or concerns related to the client performance, and internal staff performance and quality.
• Participate in hiring and management of staff, overseeing competencies and performance expectations.
• Communicates with leadership ensuring processes are properly managed and staffing needs are appropriately allocated to each project.
• Participates in the preparation of month-end reporting to clients.
• Communicate regularly with leadership regarding client performance. Including completely monthly pacing reports compared to company budget.
• Support and mentor team and staff using excellent interpersonal skills.
• Model company values on an ongoing basis
• Understand and comply with Company Handbooks, Policies, and Procedures
• Perform other duties as assigned 

Essential Skills 

• Meeting of departmental KPIs designed and use to maximize performance
• Client performance, satisfaction, and profitability
• Financial results

Required Qualifications 

• Bachelor’s degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities preferred.
• 7 years of direct revenue cycle leadership experience: including appropriate healthcare transactions such as billing, insurance follow up, both government and non-government, hospital and physician, denials management, underpayments/zero payments, and other revenue cycle functions. Or, equivalent level of education and experience
• Outstanding communication abilities, both written and verbal skills required
• Delegation skills and excellent organization skills
  

What we do: 

Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation’s leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at www.meduitrcm.com. 

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class. 

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