Offer summary

Qualifications:

Student in Accounting, Finance, Business Administration or related field., Advanced (C1) English proficiency with excellent communication skills., Strong organizational skills with attention to detail., Preferably with background in accounts receivable, collection, or Order-to-Cash processes..

Key responsibilities:

Respond to customer inquiries and resolve issues.

Process and post daily deposits to customer accounts.

Analyze customer accounts for discrepancies and contact customers to resolve them.

Support development of SOPs and participate in ad hoc projects.

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Position Purpose: Responsible for maintaining customer accounts and records by performing various accounts receivable functions. Performs general accounts receivable activities, including the preparation, maintenance and reconciliation of customer accounts. Reviews, verifies and approves financial transactions according to established procedures. Interacts directly with L.L.Bean customers and Customer Satisfaction personnel to answer inquiries and resolve internal and external customer problems.

We offer:

Extraordinary employee experience
Flexible schedule
Work from home in Costa Rica
Fitness subsidy
Tuition reimbursement
Outdoor days (paid days to enjoy outdoor activities)
L.L.Bean products employee discount
Asociación solidarista
Life and medical insurance (dental plan)
Company doctor

About the role:

Responds to inquiries, researches and resolves internal and external customer problems. Providing world-class customer service, customer account analysis and resolutions.
Payment Application: Process and post daily deposits to the appropriate customer account and invoices.
Analyze customer accounts at the time of payment application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
Audits and releases held orders as appropriate.
Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment.
Uses multiple computerized systems for tracking, information gathering, and troubleshooting.
Supports the development of SOP’s and training materials for the accounts receivable team.
Performs additional related responsibilities as requested.
Participates in ad hoc projects and analysis as requested.

Performance Expectations

Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers.
Be able identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers.
Communicate issues/concerns to leaders in a timely matter.
Ability to mine, analyze and present data to drive informed decision making
Constantly question the status quo and provide suggestions to improve existing processes.
Demonstrate the required level of proficiency for the key competencies for the position.
Demonstrate Integrity and Commitment values to achieve results.

About you:

Education Level: Student in Accounting, Finance, Business Administration or related field.
English Level: Advanced (C1 level)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills
Attention to Detail
Self-development and learning desire
Innovation and Continuous Improvement mindset
Emotional Intelligence
Exceptional customer service
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Comfortable with a team-based work structure; ability to remain flexible to change within the work environment and scope of responsibility
Prefer but not limited account receivables & collection background, Order-to-Cash process experience, SAP (Finance modules) and working knowledge of MS office.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.

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