Offer summary

Qualifications:

Currently pursuing higher education in fields like Human Resources, Business Administration, Education, Communication, or Hospitality., Excellent command of English, both written and verbal., Strong organizational skills with attention to detail and process efficiency., Proficiency in MS Office Suite and ability to work independently..

Key responsibilities:

Provide administrative support for student documentation and inquiries.

Manage communication channels and assist students with visa and insurance questions.

Support the organization of student events and internal communications.

Build and maintain relationships with external partners to enhance student services.

Job description

Job Summary:

Istituto Marangoni Paris is a Luxury Fashion School looking for a motivated and customer-focused Student Life Intern to join our Student Life and Customer Care department for a 6-month internship. As a Student Life Intern, you will play a vital role in supporting our vibrant student community by providing high-quality customer service and administrative support to around 700 students. Working under the guidance of the Student Life Manager, you’ll help ensure an efficient, responsive, and welcoming experience for our students.

Missions:

Student Life Service

Administrative follow-up of each student’s documents, making sure they have everything required as either an international or European student, including French Social Security, insurance, CVEC etc.
Managing of the administrative system that organizes the student’s paperwork
Serves as a point of contact for student inquiries, handling requests via the designated email inbox and guiding students to appropriate resources as needed.
Supports basic visa inquiries and ensures students receive timely, accurate guidance or redirection to the appropriate authorities.

External Partner Relations

Builds and maintains relationships with insurance partners, assisting students with insurance-related inquiries.
Aides in finding potential partners in order to improve the student experience

Customer Care

Ensures continuous and direct customer care service to the students of the Paris, Fashion School.
Plays an active role in helping to organize and support our Welcome Week activities to create a warm and engaging experience for new students.
Supports IM Life Manager and other school departments with various events for students in both the planning and execution phase

Internal Communication

Develops internal communications to students about key information such as social security necessities, visa deadlines and school events.

Profile:

Education: Currently pursuing higher education (Bachelor’s/Master’s) in Human Resources, Business Administration, Education, Communication, Hospitality or Customer Service are all welcome

Skills:

Excellent English Language Level
Strong written and verbal communication skills
Organization focused and attention to detail
An eye for efficient and user-friendly processes
Team spirit and ability to work independently
Proficiency in office software (MS Office Suite)
Dynamism and proactivity
Adaptability and flexibility

Bonus:

Experience with data analysis, especially in educational or administrative contexts
Previous experience with school clubs or extracurricular programs

Why Join Us:

An opportunity to discover and immerse yourself in the Customer Care and Student Services fields at a globally recognized institution specialized in luxury
A supportive and stimulating work environment
The chance to actively contribute to strategic school processes
Personalized support to develop your professional skills

Required profile