Solutions Engineer

Who we are

Powernet is a people-first managed-services provider delivering fully-managed network, cybersecurity, desktop, and server solutions that free our clients to focus on what matters most. Our collaborative, community-minded culture blends professional growth with real-world impact—perfect for anyone ready to shape the future of IT services.

Who you are

You’re an MSP-seasoned Sales Engineer who can translate business pain into profitable monthly-recurring services. Equal parts architect, advisor, and hands-on implementer, you partner with Sales to win deals and with Engineering to ensure flawless delivery.

Perks you'll enjoy

• Flexible remote work
• Annual Wellness Credit
• 5 weeks PTO
• Company-provided laptop
• Paid training
• Paid Holidays
• 401(k) matching
• Health Insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance

Key Responsibilities

• Champion Powernet’s mission, values, and community impact in every client interaction.
• Support the sales organization in all technical matters—pre-sales discovery, live demos, proposal creation, closing, and post-sale hand-off.
• Qualify sales leads from a technical standpoint, focusing on managed network, security, desktop, and server opportunities.
• Serve as the primary technical resource on sales calls; educate prospects and partners on features, specifications, integrations, and MSP best practices.
• Design and price integrated service packages that meet business, compliance, and budget requirements.
• Join onboarding calls, Quarterly Business Reviews (QBRs), and renewal checkpoints—leveraging your MSP account-management experience to surface upsell paths and ensure customer success.
• Promote MRR growth by spotting cross-sell/upsell opportunities in existing accounts and working with Account Managers to close them.
• Conduct product and portal demonstrations—Fortinet NGFW, RMM/PSA dashboards, EDR consoles, backup portals—to illustrate solution value.
• Develop comprehensive SOWs, runbooks, network diagrams, and BOMs to support the sales process.
• Provide technical expertise during negotiations, addressing objections around performance, security, and total cost of ownership.
• Join onboarding calls and Quarterly Business Reviews (QBRs) to ensure smooth implementation and identify expansion / upsell paths.
• Collaborate with Product and Engineering to relay market feedback and recommend new managed-service tiers or feature enhancements.
• Maintain deep working knowledge of routers, switches, Wi-Fi, VPNs, firewalls, IAM, endpoint management, virtualization, and cloud networking.
• Promote MRR growth by spotting cross-sell/upsell opportunities in existing accounts.
• Represent Powernet at industry events, user groups, and community outreach programs.
• Perform other duties and responsibilities as assigned.

Qualifications

• 5+ years in Sales Engineering / Solutions Architecture within an MSP or MSSP environment.
• Documented success scoping and closing managed services deals (network, desktop, server, cybersecurity).
• Demonstrated MSP account-management chops: leading onboarding, QBRs, renewals, and upsell motions in partnership with Customer Success / Account Management teams.
• Hands-on expertise with endpoint security, backup/DR, virtualization, cloud networking (Azure/AWS), enterprise routing/switching, Wi-Fi, and NGFW.
• Proficient with RMM, PSA, and documentation platforms (HaloPSA, ConnectWise, N-able, IT Glue, etc.).
• Strong understanding of CIS / NIST controls, zero-trust concepts, and layered-security design.
• Excellent communication and presentation skills; able to translate complex technical topics for C-suite and non-technical stakeholders.
• Proven problem-solver with strategic thinking and the ability to collaborate across Sales, Engineering, and Operations.
• Willing and able to travel for client workshops, site surveys, and key installations.