Customer Growth Specialist - (HR31738DA)

Job Title: Customer Growth Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-growing, client-focused digital marketing consultancy that supports high-growth businesses through CRM-driven campaigns, marketing automation, and performance-led creative solutions. You'll join a lean and collaborative team that values data, ownership, and client impact.

Position Overview:

We are seeking a proactive, strategic, and client-obsessed Customer Growth Manager to take full ownership of client relationships and drive account performance across a portfolio of marketing initiatives. The ideal candidate is highly organized, data-literate, and brings deep experience in CRM marketing, cross-functional coordination, and continuous improvement.

Key Responsibilities:

• Own client relationships: Lead weekly check-ins, provide strategic guidance, and respond promptly to all client needs.
• Drive retention and growth: Monitor performance KPIs, flag risks, and recommend upsells or improvements backed by data.
• Own internal delivery execution: Lead coordination across creative and funnel teams; ensure timely, high-quality execution using Asana.
• Prepare monthly reports: Deliver clean, insight-rich KPI reports that highlight wins and outline next steps.
• Improve systems: Identify and document process gaps, improve efficiency through light automation (e.g., Zapier/Make), and share insights with leadership.

Qualifications:

• Experience owning and managing client relationships with a strong track record of delivering results.
• Ability to analyze KPIs, diagnose issues, and translate insights into client growth strategies.
• Skilled in coordinating cross-functional teams and managing task delivery in tools like Asana.
• Strong written and verbal communication skills for delivering, reporting, and providing insights.
• Comfort with systems thinking and light automation tools (e.g., Zapier, Make) to enhance team productivity.
• Knowledge of project management tools such as Asana or Trello.

Nice-to-Haves:

• Spanish fluency.
• CRM experience (e.g., HubSpot, Salesforce).
• Background in digital marketing (funnels, lead gen, lifecycle marketing).
• Strong analytical skills for interpreting marketing and performance data.
• Previous experience in a client-facing or account management role.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.