Scale Customer Success Manager

Description

CHEQ is the go-to-market team’s cyber security suite, trusted by over 15,000 customers worldwide to protect their acquisition funnels, sites, and analytics from bots and fake users.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.

CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.

We are a rapidly growing, fast-paced, and technology-driven group where each individual’s contribution impacts the product’s success.

CHEQ is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer success team. If you are experienced with online marketing solutions, enjoy communicating, helping others and providing long-term solutions to your customers, then this is the role for you.

The Scaled Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering customers to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

This is a new CSM role within CHEQ focusing on scalability. Scale CSM’s work with customers either in 1:1 engagements for high touch objectives, or by running 1 to many (1:N) success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of CHEQ's products.

Responsibilities:

• Identify, design and achieve the customer's goals in a short-term relationship
• Act as a consultant when it comes to analytics, and grow clients’ usage of the platform
• Work closely with our developers and technical teams to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers’ contentment.
• Continuous improve and actively contribute to the processes and procedures of the team
• Represent the voice of the customer and influence product development roadmap

Requirements

• High English proficiency both spoken and written, additional language is an advantage 
• +1 year of previous work experience in online marketing / advertising domain 
• Strong problem solving/troubleshooting skills and communication with the different departments
• Basic analytical skills and data literacy
• Can-do approach, creative and committed to improve and continuously learn
• Excellent social skills and strong ability to operate multiple applications and platforms
• Time management skills with the ability to effectively manage and prioritize own workload
• Advantage: Experience working with a large portfolio of customers, working with SMB accounts globally
• Availability for an evening shift once a week from 12:00 - 21:00
• Availability for Friday shifts - twice a month
• Hybrid work environment