Technology Services Group (TSG) Technician II

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Job Description:

Job Description

The Technology Service Group Technician ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems.

Responsibilities:

• Daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

• Provides technical training and development to departmental resources and customers.

• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.

• Applies approved principles for evaluating and setting goals and measures to deliver results.

• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.

• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

• Performs technical, analytical, or maintenance work.

• Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Qualifications:

• Ability to communicate highly technical information to both technical and non-technical users

• Knowledge of Microsoft Operating Systems (operating systems/software)

• Experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory, and various Web browsers –Preferred

• Technical Certifications such as A+, Network+ - Preferred

• Technical work experience – Preferred

• Experience troubleshooting thermal printers – preferred

• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds – Required

Requirements:

• Must be able to work from office  - not a remote role

• Must be able to work Tuesday to Saturday, hours are 5am to 1:30pm - flexible based on business needs

• Must be able to travel (own car) between buildings, based on business needs

• No relocation assistance offered -must be currently located in the same geographic location as the job or willing to self-relocate.

Internal Grade Salary: 009

Deadline to apply: July 18th 11:59PM

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.