Offer summary

Qualifications:

Fluent in English (C1 or above) in speaking, reading, and writing., 3 months to 1 year of experience in call centers, customer service, or office roles., High school diploma preferred., Technically savvy with the ability to multitask..

Key responsibilities:

Provide excellent customer service to clients.

Handle calls and inquiries efficiently.

Work independently and adapt to performance and attendance standards.

Potentially transition to a remote work setup based on performance.

Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience. We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you. VISION: To provide world class customer contact solutions to our partners. MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner. FIVE PRINCIPLES: PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM FIVE VALUES: INTEGRITY: Doing what is right, in an honest and ethical manner. RESPECT: Treating each other, customers and business partners with consideration and dignity. ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions. TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community. APPRECIATION: Celebrating a culture of fun, achievement and gratitude.

Job description

We’re looking for experienced customer service associates with a drive to ensure the best possible experience for our clients. Our company has been in business for over 35 years in the U.S. and has recently started operations in Guatemala!

This position is on-site in Z.10, Guatemala City. Eventually, it could become a work-from-home position if you meet the work-from-home guidelines. (Work-from-home opportunities are granted based on performance, attendance, and business needs, and are not guaranteed.)

Qualifications:
-Must be able to speak, read, write, and understand English fluently (C1 or above).
-3 months to 1 year of previous call center, customer service, or office experience required.
-High school diploma preferred.
-Technically savvy and able to multitask.
-Positive attitude, quick learner, and able to work independently.
-Ability to type 25-35 words per minute accurately.

Hours and Status:
-Status: Full Time. Day
-Monthly bonus opportunity (performance bonus).

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Required profile