Customer Care Representative

Customer Care Representative – Monterrey, Mexico

Do You Also Believe People Are a Company’s Greatest Asset?  Do You Dream of Working in a Culture of Inclusion, Transparency, and Support?

Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global leader in protective coatings, you will play a key role in delivering exceptional service to our marine customers, ensuring their needs are met with efficiency and professionalism. If you are passionate about customer care and looking for an opportunity to contribute to a dynamic, international organization, we would love to hear from you!

*IMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.

*IMPORTANTE - Solo se considerarán las solicitudes enviadas en Inglés, ya que este puesto requiere dominio del Inglés.

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

Here's some of the other things you can look forward to:

• Managing large customer inquiries including quotations, order placement, tracking, delivery status updates, product information and more.

• Addressing customer complaints promptly and efficiently.

• End to end cross-border sales order management in the ERP system including facilitation of on-time delivery, product substitutions, and invoicing.

• End-to-end return order management.

• Outbound and inbound customer communication.

• Support and /or drive resolution of non-technical customer complaints.

• Support customer data management.

• Ensure the upholding of local and global compliance rules when handling orders.

• Aligned with the annual Customer Care KPIs established by the department manager.

• Internal customer care locally and globally.

• Collaborating with departments including Sales, Commercial Excellence, Finance, Technical Services, and Logistics.

What do you need to be successful in this role?

A successful Customer Service Representative at Hempel thrives in a team environment with a proactive, customer-centric, and resilient mindset. They are eager to learn and grow, follow established procedures diligently, and consistently deliver high-quality results with a positive, can-do attitude.

Qualifications:

• You’ll need to live in or near Monterrey, MX, since that’s where our Hempel office is based.

• Proficient in both written and spoken English is required for this role

• Proven experience (at least 5 years) in a customer care role, preferably within an order-to-cash environment

• Bachelor's degree in a relevant field or equivalent experience

• Experience in working with standard operating procedures

• Proficient with standard MS Office programs

• Proficient in using ERP software (Microsoft preferred)Strong problem-solving and decision-making abilities

• In this role, you will have the opportunity to work from home twice a week after training is complete.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.