Offer summary

Qualifications:

Grade 12 / Matric or equivalent qualification., Proficiency in spoken and written English., Minimum 2 years' experience in sales within Mukuru or a financial services environment., 6 months to 1 year of security-related experience..

Key responsibilities:

Ensure cleanliness and safety of the booth and banking hall.

Educate customers about Mukuru products and assist with transactions.

Manage queue protocols and handle customer complaints.

Identify and report security threats and safeguard assets.

Job description

Are you passionate about people, service, and safety? Do you thrive in a fast-paced environment where every day brings something new? At Mukuru, we don’t just move money — we move with purpose. As a Floating Brand Ambassador, you’ll be the welcoming face of Mukuru across various branches and booths, ensuring customers are informed, supported, and secure. From queue management to frontline customer service and branch upkeep, your presence helps shape the customer experience and protect the integrity of our operations. If you're a proactive, energetic individual with a sharp eye for detail and a heart for service, this is your chance to grow with one of Africa’s leading fintech brands.

Key Responsibilities

Housekeeping

Ensure cleanliness around the booth and inside the banking hall before operations begin.
Conduct deep sanitisation of the booth and banking hall every 48 hours.
Inspect premises daily for safety and cleanliness.
Set up the rate board and ensure sufficient stationery before trade commences.

Customer Service

Educate customers about Mukuru products and services.
Assist elderly, illiterate, and new clients in completing transaction slips.
Enforce queue protocols including social distancing, sanitisation, and temperature checks.
Manage and resolve minor customer complaints and guide escalations.
Handle simple queries (e.g., name changes) via WhatsApp or customer devices.
Support customers who have lost voucher or order details by directing them appropriately.
Record and submit queue statistics daily using approved reporting tools (e.g., Google Forms).
Monitor and report on third-party sales agents’ customer service performance.

Security

Proactively identify and report suspicious behaviour or potential threats.
Safeguard customers from scams and ensure authenticity of currencies.
Escort tellers to and from the safe during top-ups.
Ensure booths are locked when unoccupied and that surveillance equipment is functional.
Maintain security protocols to protect customers, tellers, and company assets.

Self and Professional Development

Attend monthly KPI meetings and bi-annual performance reviews with the Regional Manager.
Complete all required compliance training and assessments on time.
Actively seek opportunities for personal growth and skills enhancement.

Internal & External Liaison

Internal: Teller, Farmers, Branch Manager, Regional Manager
External: Customers, Host Shops, Police, CIT (Cash-In-Transit) services

Minimum Requirements

Education

Grade 12 / Matric or equivalent qualification (Essential)
Proficiency in spoken and written English (Essential)

Experience

Minimum 2 years' experience in sales within Mukuru or a financial services environment (Essential)
6 months to 1 year of security-related experience (Essential)

Knowledge

Strong understanding of customer service best practices
Awareness of Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations
Basic security procedures
Knowledge of Mukuru products and services

Skills

Excellent verbal communication
Time management and organizational skills
Attention to detail
Computer literacy
Strong interpersonal and customer engagement skills
Ability to work independently and under pressure

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

Required profile