Systems Engineer, Staff-1

About the role: 

As a Systems Engineer, Staff B, you will work among the Productivity and Collaboration Engineering team, managing critical cloud platforms such as Microsoft M365 upper services, Exchange, Teams, Google Workspace, and Slack. This team also provides IT support systems engineering, automation (RPA), exploring AI and GPT opportunities, and assisting with SSO and SCIM efforts. 

What you’ll be doing: 

• Design, implement, and support Microsoft 365 and related software ecosystem, including Azure AD SSO/MFA, Exchange, Teams, SharePoint Online, OneDrive, M365 Groups, and Power Platform 

• Support various productivity/collaboration cloud platforms 

• Work within a Scrum team to groom, document, plan and deliver work 

• Contribute to the technical solution design and delivery by the team 

• Define and document team best practices, processes, and standards to maintain quality 

• Monitoring, triage, and resolution of operational issues; act as an escalation point for cloud services 

What we'll want you to have:  

Required 

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience 

• 3+ yrs experience with Microsoft 365 services – Exchange Online, Teams, SharePoint Online, OneDrive 

• 3+ yrs or more years professional system engineering experience 

• Knowledge of Azure Services and Integrations, including Microsoft Graph API 

• Strong Documentation and Communication Skills (Verbal/Written) in English 

• Self-starter; capable of independently solving complex problems 

• Knowledge of Authentication methods, MFA implementation, Single Sign On troubleshooting and administration (including OAuth Hard Tokens). 

• Windows Powershell experience 

• Knowledge of Information Protection, Security, Data Governance and Compliance in M365 

• Advanced Problem Solving & Troubleshooting Skills including the ability to produce and deliver a root cause analysis (RCA) 

• Experience developing system architecture and contributing to architecture 

• Commitment to continuous learning and keeping up to date with the latest M365 technologies and best practices. 

• Microsoft Azure Administrator Associate Certification 

• Able to work flexible hours as required by business priorities  

• Ability to deliver work that meets all expectations for quality, security and operability. 

Preferred, but not required 

• Working knowledge of Google Workspace 

• Working knowledge of Teams Calling 

• Working knowledge of SharePoint data management processes 

• Microsoft 365 Enterprise Administrator Expert Certification 

• Experience with software development tools and processes, including Agile 

• Automation experience using Power Automate, Logic Apps, or similar