Service Engineer - Penang

Position Title – Service Engineer

Company Name - Hach Malaysia (100% subsidiary of Veralto)

Job Location – Penang, Malaysia

About Veralto:

Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World’s Most Vital Resources™.

Veralto’s Water Quality Companies – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans. 

Our Product Identification companies – Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day. 

For more details, please login to our site -  https://www.veralto.com/

Overview:

Conducts service, repair and/or installation of Hach and Opco products at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution.

Core Responsibilities:

• Manage the service support for the accounts assigned, achieve high customer satisfaction rating and Service revenue target.
• Use established ISO work instructions to provide repair, calibration, certification and preventative maintenance services for all Hach brands equipment.
• May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
• Provide instrument operation training to customers when needed.
• Provide support for the Sales and Marketing team's activities, such as trial, demo and exhibition etc.
• Contribute to strategy in building Hach reputation as a manufacturer with the best technical & service support.

Skills & Competency Requirements - 

• 3+ years of experience in Water or similar industry.
• Knows how to drive and has a valid driving license.
• Diploma, preferably degree in electronics, electrical, chemistry or chemical engineering or similar field.
• Eager learner with good learning capability.
• Good customer interaction skills.
• Able to work independently and prioritize work.
• Willing to travel on short notice.

What’s in it for you:

• You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.

Diversity & Inclusion:

At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Come join our team!

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.