Lead Product Manager, Fan Experience (Event Page & Resale)

The Role:

The Lead Product Manager for Fan Experience will lead the product strategy and execution for our critical event page and fan resale experiences. This role is responsible for driving significant conversion opportunities on the primary shopping and selection page, including the most complex UX component of our entire site: the interactive map. The ideal candidate will be highly analytical, technically savvy, and experienced in collaborating with ML teams to optimize pricing and curation. This position requires strong cross-functional leadership to navigate the complexities of fan resale, encompassing payment types, cross-platform differences, and foundational product-market fit assessments. This individual will have a proven track record of tackling large-scale UX challenges in consumer-facing product roles and will play a crucial role in enhancing the overall fan shopping journey and supporting organizational goals related to revenue growth and user satisfaction.

Key Responsibilities:

• Define and execute the product vision and roadmap for the event page and fan resale platform, aligning with company-wide strategic objectives.
• Lead a dedicated product squad, fostering a culture of innovation and high performance.
• Drive continuous optimization of the event page conversion funnel, leveraging data insights and A/B testing.
• Oversee the evolution of the interactive map, ensuring a seamless and intuitive user experience for ticket selection.
• Develop comprehensive strategies for fan resale, considering various payment types, cross-platform consistency, and regulatory compliance.
• Collaborate closely with pricing, curation, and machine learning teams to enhance personalized recommendations and dynamic pricing strategies.
• Conduct in-depth market research, competitive analysis, and user feedback sessions to identify new opportunities and inform product decisions.
• Champion cross-functional alignment and communication with engineering, design, marketing, legal, and operations teams.
• Present product strategies, roadmaps, and performance metrics to senior leadership and stakeholders.

Key Competencies: Each competency has a description that connects directly to the tasks in the job.

Technical Skills:

• Product Management Software Proficiency: Proficiency in product management tools (e.g., Jira, Confluence, Figma).
• Data Analysis & SQL: Ability to conduct complex data analysis and utilize SQL for data extraction and manipulation to inform product decisions.
• Machine Learning Collaboration: Expertise in working effectively with machine learning engineers and data scientists to integrate ML models into product features.
• Technical Architecture Understanding: Strong understanding of complex system architectures and API integrations.

Interpersonal Skills:

• Cross-functional Leadership: Ability to collaborate effectively across diverse teams and communicate with key stakeholders across product, engineering, design, and business units.
• Negotiation & Conflict Resolution: Strong conflict resolution and negotiation skills, particularly in managing competing priorities and stakeholder expectations within complex projects.
• Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders.

Leadership Competencies:

• Team Development & Mentorship: Demonstrated ability to mentor, coach, and develop product managers within the squad and across the broader product organization.
• Strategic Vision & Execution: Ability to lead through change and drive organizational initiatives, translating broad strategic goals into actionable product roadmaps and successful execution.
• Influence Without Authority: Proven ability to influence and inspire teams and stakeholders without direct reporting lines.

Problem-Solving and Decision-Making:

• Critical Thinking & Complex Problem Solving: Demonstrates strong critical thinking and decision-making abilities, especially under pressure, when addressing large-scale UX challenges and complex business problems.
• Proactive Solution Implementation: Proactive in identifying challenges and implementing innovative solutions for conversion optimization and user experience improvements.
• Data-Driven Decision Making: Ability to synthesize complex data into actionable insights and make informed, data-driven product decisions.

Minimum Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Experience: 10+ years of product management experience, with at least 5 years in a senior or lead role overseeing complex consumer-facing products with significant UX challenges (e.g., e-commerce, marketplaces). Demonstrated experience with large-scale A/B testing and optimization.
• Other Requirements: Proven experience working closely with machine learning teams, strong analytical skills with proficiency in SQL and data visualization tools, and a deep understanding of user-centered design principles.

Preferred Qualifications:

• Education: Master's degree in Business Administration (MBA) or a related technical field.
• Experience: Experience in the ticketing, live events, or e-commerce industry. Experience managing products with significant financial and payment processing components.
• Other: Familiarity with agile product development methodologies and a strong portfolio showcasing successful product launches and impact.

Performance Metrics:

• Achieving 10% increase in event page conversion rate.
• Successful launch and adoption of new fan resale features within set timeframes.
• Improvement in key user experience metrics (e.g., task completion rate, satisfaction scores) for the event page and interactive map.
• Delivery of measurable impact on revenue and profitability from event page and resale optimizations.
• Successful collaboration and alignment with ML teams, leading to improved pricing and curation effectiveness.

What We can Offer:

• Flexible PTO
• Competitive salary & equity package
• Monthly Gametime credits for any event ($1,200/yr)
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• Diverse Family-forming benefits through Carrot Fertility
• 401k, HSA, pre-tax savings programs
• Company offsites and meet-ups
• Wellness programs
• Tenure recognition