Specialist Software Engineer

JOB TITLE:                          Specialist Software Engineer

SALARY RANGE:                $ 108,933 - $ 130,719

HAY POINTS:                      451

DEPT/DIV:                           Information Technology

SUPERVISOR:                     Manager, Product Development (C)

LOCATION:                         Various/ 2 Broadway, New York, NY 10004

HOURS OF WORK:            9:00 am - 5:30 pm (7.5 hours/day) or as required)

This position is eligible for telework, which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

Software engineers are responsible for designing, coding, verifying, testing, documenting, amending, and refactoring programs/scripts and integration software services, and maintaining high-quality software to meet business and customer needs. Software Engineers perform coding, debugging, testing, project management, and troubleshooting/maintenance throughout the software development lifecycle. Software Engineers gather information, perform analysis, and elicit the details of user requirements in discussion with users. Contribute software development methods, tools, and techniques, and apply agreed standards and tools to achieve well-engineered outcomes.

The Legal, Safety & Risk product line, as part of the Corporate IT Products group, is responsible for all Legal, Safety, and Risk products at the MTA. Our group is seeking an experienced systems engineer with a minimum of eight years’ experience in claims, insurance, or risk management cloud applications, preferably with the Origami Risk platform or other insurance claims management industry products. This role requires a robust understanding of claims processing and insurance risk management solutions, along with a proven track record in effectively managing and configuring software as a service application.

Given the critical nature of the Worker's Compensation Third Party Administrator (TPA) outsourcing program, particularly the complex ongoing integrations required, we are seeking the addition of an expert to our team for implementing and maintaining the program. We require an individual who is proficient in API enhancements and maintenance using modern languages and familiar with middleware technologies. This employee will play a vital role in our product team, understanding TPA and Origami applications, maintaining the necessary interfaces and relationships, and supporting ongoing product management in the claims technology area.

Critical Skills:

• Strong Knowledge of Origami Risk products and TPA integration, with a strong understanding and effective application in business contexts, including claims management, risk management, and related integrations. Familiarity with New York State Workers' Compensation policies is desirable.
• Experience with screens and comprehensive integration architecture for systems such as Origami, with integrating applications such as PeopleSoft and third-party Risk Management/Claims Management Systems
• Experienced in technical troubleshooting of various types of claims, including public liability, FELA, general liability, and workers' compensation
• Ability to create, manage, and maintain automated scheduled jobs, EDI reporting, custom forms, data entry protocols, event triggers, note templates, and email templates to facilitate effective communication and documentation.
• Strong understanding of Origami Risk, one or more programming languages, or other cloud technology solutions preferred. Examples of preferred skillsets include Microsoft technologies, Salesforce, Visual Basic, PowerApps, MS/SQL, and Oracle databases. Knowledge in JIRA platform, ServiceNow, GitLab, and CI/CD and DevOps frameworks.
• Strong understanding of web-based application development, including:
• Knowledge of Visual Studio .NET, PHP, Java, Drupal, Power Platform, and Mobile Development
• Knowledge of Windows, Linux, and SQL Server
• Ability to configure integration middleware or tools to facilitate seamless data exchange and migration between platforms. Knowledge of SFTP integration is expected, and MuleSoft is preferred

Responsibilities:

• Defines and manages scoping and requirements definition, and ensures traceability to the source.
• Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns, and methodology.
• Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.
• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules. 
• Selects appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.
• Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Defines, documents, and executes small projects or sub-projects.  May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.
• Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement.  Contributes to identifying, analyzing, and documenting hazards and safety risks. 
• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.
• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• May mentor less experienced staff
• Performs other duties and tasks as assigned
• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or external sites
• Observes the work performed by the contractor. Address performance issues with the contractor when possible.
• Reviews invoices and approves them if the work meets contractual standards.
• Escalates issues to other parties as needed

Required Qualifications: 

• Education: Bachelor’s Degree
• Experience: At least 3 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Certification(s): Prefer at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to:  

Knowledge & Skills: 

Technical Skills

•          Advanced programming experience in a business setting. 

•          Adept proficiency in at least one software engineering methodology, including but not limited to:  Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD).

•          Adept programming experience with programming language(s) such as, but not limited to Ruby, Python, Java, C, C++, C#, COBOL, SQL, Net, DBA, JavaScript.

•          Adept with the Oracle platform. 

•          Adept experience applying a structured validation and testing method, including but not limited to:  Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing.

•          Advanced collaboration skills to ensure design specifications are seamlessly implemented by the development team.

•          Adept familiarity with version control.

•          Adept in working independently, strategically, and navigating organizational ambiguity.

•          Adept in data structures and algorithms, database management.

•          Adept in cybersecurity, including encryption and authentication.

•          Adept in cloud computing.

•          Adept in coding software alerting & notifications.

•          Adept in resolving code defects & developing enhancements.

•          Adept in continuous delivery processes (including code peer review), distributed monitoring & logging, distributed tracing & analysis, operation response automation, and product telemetry.

•          Adept in development techniques (e.g., OOO), DevOps engineering practices, and DevSecOps Lifecycle (Secure SDLC), and the Agile framework.

•          Adept in full-stack development, mobile development, web development, site reliability engineering, technology-specific frameworks, and solution design

Behavioral Skills

•          Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

•          Capable of interpersonal and verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.

•          Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)

•          Capable of identifying and analyzing risks and developing effective mitigation strategies.

•          Capable of critical thinking, problem-solving, and decision-making skills.

•          Capable of active listening, attention to detail, customer service, prioritization, and problem-solving skills.

•          Intermediate hands-on experience with related tools.

•          Works independently and strategically.

•         Capable technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.

•          Capable of supporting multiple projects simultaneously and prioritizing tasks based on urgency and impact.

•          Capable of working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.

•          Capable of identifying complex business and technology risks and associated vulnerabilities.

Competencies:   

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.