Offer summary

Qualifications:

Strong organizational skills and attention to detail., Experience with CRM or support platforms like Zoho Desk, Zendesk, or Intercom., Excellent communication skills in English, both written and spoken., Ability to work independently in a remote environment and manage shifting priorities..

Key responsibilities:

Coordinate daily planning and scheduling for a UK-based field team.

Track and review installations, network updates, and system changes.

Liaise with venues and partners for logistics and support.

Ensure operational standards and service level agreements are met.

Job description

Job Title
Operations Coordinator (Remote South Africa-Based)

Location
Remote (South Africa-Based)

Working Hours
Full-time
UK-aligned hours
Includes some weekend support (on a rota basis, 10 am- midnight UK time)

Reports To
Head of Operations

Salary Range
R27,500 R30,000 per month

Overview
A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You'll manage team schedules, review job completion quality, and ensure operational standards are consistently met.

Key Responsibilities

Coordinate daily planning, task routing, and scheduling for a UK-based field team
Track installations, network refreshes, and technical system updates
Review completed jobs to ensure quality, accuracy, and consistency
Liaise with venues and partners regarding logistics, updates, and support needs
Use internal systems (e.g., CRM and ticketing tools) to maintain accurate records
Quickly identify, troubleshoot, and escalate operational blockers
Ensure service level agreements (SLAs) and timelines are met
Support process improvements that enhance team efficiency and service quality
Participate in weekend shifts as part of a rotational support schedule