Customer Account Specialist I

Duration: 6 months contract with possible extension

Pay range: $18.00 - $19.50/hr on w2 (All inclusive)

Job description:
High Level Project Overview:
Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. *** Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of *** Energy’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

What is the preferred candidate location (local, non-local, remote?) and is there flexibility? MUST be only local or drive in candidates – this position will be a hybrid environment; this is not a 100% remote position. Commute should be no longer than 45 minutes.

Will this candidate be dealing with Private Personal Information(PPI), Company Sensitive Information, or Credit Sensitive Information? Yes

Work Hours: Contractors are considered essential personnel for this role. During training, the primary hours will be from 8:00 AM to 5:30 PM. Once trained to handle “lights out” calls, the schedule may vary depending on business needs. However, the typical hours will likely remain 8:00 AM to 5:30 PM. Candidates should be flexible and open to working extended hours, weekends, and holidays. Additionally, they must be prepared to work on-site, as this is not a remote opportunity.

Top Required Skills:
1) Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus

What soft skill requirements do you have (team fit and personality requirements)?

• Must have STRONG interpersonal communication skills with customers, supervisors, peers.

Nice to Have Skills:

• Bi-lingual is wonderful, but not required.

Preferred Years of Experience:

• Minimum 2+ years of experience in a inbound call center environment
• It would be a plus to also have experience with utilities

Education:

• HS/GED Required
• Associate degree prefer, not required

Are there any specific companies/industries you’d like to see in the candidate’s experience?

• Customer Service fields especially inbound call center

Preferred Interview Process Overview (High level):

• In Person Interview